Porter Lyons Retail + Customer Service Specialist New Orleans, LA · Part time Company website

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Porter Lyons is a New Orleans–based jewelry and lifestyle brand known for its distinctive blend of fine craftsmanship, cultural storytelling, and modern luxury. Founded by Ashley Porter in 2012, the brand draws inspiration from the rich history, art, and mysticism of New Orleans to create jewelry that feels both meaningful and unexpected.

From our French Quarter flagship + headquarter, our small but dynamic team designs, produces, and shares collections that resonate with collectors around the world. At Porter Lyons, creativity, curiosity, and collaboration are at the heart of everything we do.

Porter Lyons is an equal opportunity employer committed to fostering a diverse, inclusive, and discrimination-free workplace. We value the contributions of all employees and applicants and do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, marital status, veteran status, or any other legally protected status.

JOB SUMMARY

Porter Lyons is seeking a reliable, personable, and detail-oriented part-time Retail & Customer Service Specialist to support our Flagship store team. This dual role combines front-of-house retail sales and client experience with behind-the-scenes customer service support, ensuring both our in-store guests and our online customers receive the seamless, elevated experience Porter Lyons is known for.

A key focus of this role is providing dependable floor coverage on weekends and other high traffic days. The ideal candidate is self-motivated, trustworthy, and adaptable. When not assisting clients, this role supports the Fulfillment & Customer Experience function to keep online orders moving accurately and on time. This position reports to the Store Manager and works closely with the Fulfillment + CX Manager and Retail team.

KEY RESPONSIBILITIES

SALES & CLIENT EXPERIENCE

• Greet and assist every client in a warm, professional, and welcoming manner, delivering the Porter Lyons standard of service.
• Drive sales across the full Porter Lyons collection, offering personalized recommendations and building genuine client relationships.
• Provide reliable support on the retail floor whenever additional coverage is needed.
• Process sales transactions accurately and efficiently.
• Maintain the store's visual, quality, and merchandising standards throughout each shift.

FULFILLMENT SUPPORT

• Assist with processing, packaging, and shipping online orders accurately, on time, and in alignment with brand presentation standards.
• Support order quality control, ensuring the right items ship complete and undamaged.
• Help maintain organized backstock, fulfillment areas, and packaging/supply inventory levels.
• Partner with the Fulfillment + CX Manager as needed, particularly during promotions, launches, and seasonal peaks.

STORE OPERATIONS & COVERAGE

• Follow opening and closing procedures on scheduled shifts, keeping the store running smoothly during solo coverage.
• Support inventory accuracy through restocking and periodic counts as needed.
• Communicate client feedback, product needs, and operational issues to the Store Manager and leadership.

VALUE + SKILL SET

• 1+ year of retail, sales, or customer-facing experience preferred, ideally in luxury, fine jewelry, or a boutique environment.
• Reliable and self-directed, with the confidence to run the floor independently on solo shifts.
• High energy, personable, and positive, with excellent interpersonal and communication skills.
• Exceptional attention to detail and strong time-management skills.
• Comfortable balancing front-of-house (sales) and back-of-house (fulfillment) responsibilities.
• Experience with Shopify or a similar POS / order-management platform is a plus.
• A genuine passion for fine jewelry, customer experience, and operational excellence.

WORK REQUIREMENTS

• Location: Porter Lyons Flagship Store – French Quarter, New Orleans.
• Schedule: Part-time, primarily Friday-Monday with additional days as needed for coverage and during peak seasons or special events.
• Compensation: Competitive hourly rate, based on experience
• Physical Requirements: Ability to stand and walk for extended periods, climb ladders and stairs to access inventory and storage areas, lift and carry up to 25 pounds, and perform repetitive motions such as bending, reaching, and grasping.