Pops Bagels Fairfax LLC Shift Leader Los Angeles, CA · Part time

Pop’s Bagels is a true passion project for our founder, Zach Liporace. In 2017, after 6 years of living in LA and searching for a bagel that hit the right spot, he decided to start a little side hustle as a bagel maker. This wasn’t a quick decision. He had been making bagels for fun with friends for a few years prior (messing around with making his own cream cheese as well). Pop's Bagels gets its name from Zach's grandfather. They called him Pop's and he was from New York. He taught Zach what a great bagel should be.


Shift Lead:

A Shift Leader has the overall responsibility of supporting the General Manager in day-to-day operations of the store, and for directing the daily operations of a store in the General Manager’s absence. The Shift Leader must convey the Pop’s culture to his/her fellow team members and be a creative team player who is passionate about hard work, about having fun, and demonstrating sincere dedication to the success of the brand.

Minimum Qualifications:

  • 1-2 years of previous food service, retail, or restaurant supervisory experience preferred.
  • Food Handler Certification required.
  • 6 months’ experience using a computer and register (POS) system.
  • Meet store operating policies and standards, including providing quality food products, cash handling and store safety and security.
  • Maintain regular and consistent attendance and punctuality.
  • Available to work flexible hours that may include mornings, weekends, and/or holidays. 

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

  • Acts with integrity, honesty and knowledge that promote the culture, values, and mission of Pop’s.
  • Responsible for assisting and supporting the General Manager in meeting store goals.
  • Assists in driving operational excellence by driving sales and controlling labor and food costs during shifts.
  • Ensure the store environment is always safe for both team members and customers; create the culture in the store through respect, recognition, and reward.
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
  • Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
  • Must be willing to assist in all other positions when necessary.
  • Delivers excellent customer service to all customers by acting with a customer first attitude and connecting with the customer. Discovers and responds to customer needs.
  • Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
  • Resolve low level customer issues with efficiency and a positive attitude. 

Required Knowledge, Skills and Abilities

  • Customer service mentality - has a genuine desire to serve the customer.
  • Maintains a calm, tactful demeanor when dealing with difficult situations.
  • Manages multiple projects and timelines with a sense of urgency and follow through.
  • Strong written and verbal communication skills.
  • Strong interpersonal skills and conflict resolution skills.
  • Strong leadership skills and ability to manage, train, develop and motivate a diverse team that is highly engaged.
  • Ability to problem solve and learn quickly.
  • Ability to drive team cohesiveness and represent the culture and views of the brand. 


$17 - $18.5 per hour