PMY Group Senior Systems Administrator – Venue Infrastructure Orlando, FL · Full time

Apply for Senior Systems Administrator – Venue Infrastructure

PMY is a full-service technology solutions company that supports venues and major events of all types to enhance their infrastructure, experience and intelligence. Founded with a focus on stadiums, the company has diversified to service more than 1,000 clients across 10 sectors in 12 countries.

TRANSFORMING THROUGH TECHNOLOGY

PMY is a full-service provider of technology, data, and creative solutions for the live environment.

With a growing global footprint across APAC, the USA, and EMEA, we are committed to delivering tailored, impactful solutions across sectors such as Sport & Entertainment, Stadiums & Arenas, Public Sector & Education and Retail & Media.

We combine a global perspective with decades of experience, and deep local insight in key markets. At PMY, our goal is to deliver cutting-edge strategy, design, and operational services across the full technology ecosystem — powered by proprietary and bespoke intelligence solutions and activated by a passionate and experienced team.

• We aim to be the world’s leading technology partner for the live environment, helping clients access critical insights, innovative capabilities, and end-to-end technical expertise that supports operational excellence and drives commercial and strategic success.
• Across our group, we work to embody the PMY ethos — striving to be professional, dynamic, collaborative, and creative partners.
• Each of our companies brings deep technical knowledge and diverse global experience, enabling us to provide a truly integrated, turn-key solution spanning consulting and design, implementation and operations, software, and data, as well as brand, creative, content, and fan experiences.

At PMY Group, we are proud to be working with more than 1,000 valued clients in 15 countries. We have built a team of more than 500 talented professionals with more than 40 years of combined industry experience.

RESPONSIBILITIES

• Administer, configure, maintain, and troubleshoot enterprise network and systems infrastructure supporting venue operations. 
• Configure and support network switches, routers, wireless access points, wireless controllers, and related network equipment. 
• Perform network configuration activities including VLANs, trunking, port configuration, link aggregation, spanning tree, network segmentation, and Layer 3 routing. 
• Monitor and troubleshoot LAN, WAN, Wi-Fi, internet connectivity, and other network services. 
• Install, configure, maintain, and troubleshoot physical and virtual servers and related systems infrastructure. 
• Support virtualization platforms, storage systems, backup environments, and associated infrastructure. 
• Perform operating system, firmware, software, and hardware upgrades and lifecycle maintenance. 
• Monitor system and network performance, availability, capacity, and health and proactively address issues. 
• Troubleshoot complex infrastructure issues across network, server, application, and endpoint environments. 
• Maintain accurate system configurations, network diagrams, IP addressing documentation, equipment inventories, rack elevations, and operating procedures. 
• Support MDF and IDF environments, including switching infrastructure, fiber connectivity, patching, racks, UPS systems, and associated physical infrastructure. 
• Support venue technology applications and systems that rely on network and server infrastructure. 
• Assist with technology deployments, system upgrades, infrastructure refreshes, cutovers, and new installations. 
• Test and validate new infrastructure and configuration changes prior to production use. 
• Work with technology vendors, manufacturers, integrators, and service providers to troubleshoot issues and implement changes. 
• Serve as a day-to-day PMY representative with the client and develop strong relationships with technology and operations stakeholders. 
• Communicate system status, technical issues, risks, and required actions clearly to both technical and non-technical stakeholders. 
• Participate in technology planning, coordination meetings, site walks, technical reviews, and project activities. 
• Support technology readiness for sports, concerts, live events, and other venue operations. 
• Provide hands-on technical support during live events and other critical operational periods when required. 
• Respond quickly and effectively to unexpected infrastructure failures or technology incidents. 
• Track technical issues and action items through resolution and escalate risks when appropriate. 
• Coordinate planned infrastructure work to minimize disruption to live events and venue operations. 
• Support additional infrastructure and technology initiatives as required. 

KNOWLEDGE, SKILLS & EXPERIENCE

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required or preferred. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 3+ years of experience in systems administration, network administration, IT infrastructure, or a related technical role.
• A bachelor’s or associate degree in information technology, computer science, networking, engineering, or a related discipline is preferred; equivalent professional experience will also be considered.
• Experience supporting technology within professional sports, collegiate athletics, arenas, stadiums, entertainment venues, live events, or similarly demanding environments is preferred.
• Experience working with technology integrators, managed service providers, or consulting organizations is preferred.
• Strong hands-on experience supporting enterprise network and server infrastructure, including physical and virtual Windows and/or Linux server environments.
• Strong knowledge of TCP/IP networking, switching, routing, VLANs, subnetting, DHCP, DNS, LAN/WAN environments, and wireless networking.
• Hands-on experience configuring and troubleshooting enterprise switches, routers, wireless access points, and wireless controllers, with a strong understanding of Layer 2 and Layer 3 networking, including trunking, spanning tree, link aggregation, routing, redundancy, and segmentation.
• Hands-on experience with Cisco enterprise networking infrastructure or comparable platforms is preferred.
• Experience supporting high-density Wi-Fi environments is preferred.
• Familiarity with firewalls, network security, access control, segmentation, and secure remote access is preferred.
• Working knowledge of virtualization technologies, with experience supporting VMware, Hyper-V, or comparable platforms.
• Experience supporting enterprise storage, backup, and recovery environments.
• Familiarity with Active Directory, identity management, permissions, and related enterprise services.
• Experience using network and systems monitoring, alerting, logging, and diagnostic tools to troubleshoot complex technical issues across multiple infrastructure layers.
• Experience performing hardware, software, firmware, and configuration upgrades in production environments.
• Familiarity with PowerShell, Python, or other scripting and automation tools is preferred.
• Understanding of structured cabling, fiber infrastructure, MDF/IDF environments, patching, racks, UPS systems, and associated physical infrastructure.
• Ability to read and interpret network diagrams, rack elevations, system documentation, and technical drawings.
• Strong documentation and organizational skills.
• Strong written and verbal communication skills.
• Ability to work directly with clients, vendors, integrators, and other technical partners.
• Professional judgment and maturity appropriate for a role representing PMY directly with a client.
• Ability to remain calm and effective during outages, live events, and other time-sensitive situations.
• Ability and willingness to work on-site in Orlando, Florida, and work evenings, weekends, or non-traditional hours as required by events, system changes, or operational needs.
• Relevant technical certifications, such as CCNA, Network+, Microsoft, VMware, or comparable credentials, are preferred.

Why PMY Group?

• Growth: Scale your career with diverse projects and continuous learning.
• Flexibility: Embrace a work-life balance with flexible hours and remote work opportunities.
• Impact: Your work directly transforms the venue experience for millions.
• Culture: Collaborate with a passionate team in a dynamic, innovative environment.
• Benefits: Competitive compensation, comprehensive health benefits, and company-sponsored industry certifications.

We strive to build a team that reflects the diversity of the communities we work in. We welcome and encourage applications from traditionally underrepresented groups in the technology industry, including women, older people, people with a disability and First Nations peoples.