The Field Service Dispatcher reports to the Repairs Manager and supports our customer service department. This person assigns field service technicians to repair customers’ plunges, ensuring all jobs are done well, with a high level of integrity, from start to finish. Making sure customers get their cold plunges up and running as quickly as possible adds incredible value to our team.
Field Service Dispatcher $20-23/hr
Plunge is Hiring!
Want to join one of the hottest health and wellness startups in the country? Well, PLUNGE is
looking for just the right person to take our repairs team to the next level.
Overview of Field Service Dispatcher Role
The Field Service Dispatcher reports to the Repairs Manager and supports our customer
service department. This person assigns field service technicians to repair customers’ plunges, ensuring all jobs are done well, with a high level of integrity, from start to finish. Making sure customers get their cold plunges up and running as quickly as possible adds incredible value to our team.
Ensure Plunge malfunctions are resolved quickly & efficiently
Determine which jobs require a field service technician
Assign contractors to jobs based on location
Able to learn level 1 troubleshooting of the Plunge
Communicate with technicians throughout the repair process, helping as needed
Make sure all dispatched service techs operate with integrity while they are in customers’
homes and businesses, and that they update job status details properly
Foster relationships with our network of field service repair technicians
Export data to assist Repairs Department with reporting
Our Ideal Candidate
Curious, creative problem solver
Excellent organizational and communication skills
Resilient, positive attitude, health & wellness enthusiast
2+ years professional work experience
Willing to embody the core values: fully commit, inspire trust with complete ownership, do the right thing, embrace the process, and be straight up.
Experience working in a rapid growth small business environment
Experience contributing to a high performing team
Routine user of our cold plunge
Role model for integrity, clarity, authenticity, reliability, and impeccable customer service
Mon. - Fri. 8:00 AM - 4:30 PM. In office, full-time, in Lincoln, CA.
We are amongst the fastest growing national brands in the health industry. We are passionate about helping humans maximize their health and build resilience through cold plunging. We make the most elegant & affordable cold plunge. We are growing into uncharted territories – must be all in for the ride!
Health & Wellness eCommerce and Manufacturing
Health Insurance: Medical, dental, and vision insurance options at shared cost
401K plans with 3% match after 6 mo.
Paid Vacation: Accrue up to 80 hours per year*
Eligible for one day per week of remote work after 3-months in office*
Employee Discount: Buy a Plunge for $2,000 on an interest-free payment plan
Floats: 1 complimentary float per month at Capitol Floats in Sacramento or Auburn
Health: $50/mo. reimbursement towards gym, supplements, or other health expense
Get Paid to Plunge: $50/mo bonus*
First Fridays: Monthly catered lunch gatherings include live DJ and raffle prizes
Reimbursement available for participation in the Landmark Forum*
(*conditions may apply)
$20 - $23 per hour