Pinnacle Technology Solutions Help Desk Technician - 4 day work weeks! Fort Wayne, IN · Full time

A Help Desk Technician answers phone calls and emails from customers having problems or requesting changes, and sometimes goes on site to work on projects or address problems in person. Some basic Windows and network skills are required, but largely this position is about customer interactions – understanding the issues, documenting as you work through our troubleshooting processes, and escalating as necessary.

You will perform adds/moves/changes and assist with on-site projects. Most people gain enough experience in this role to become a Systems Administrator within 1-2 years.

You will get to know the people at the companies you are working with, and we expect you to maintain a friendly, professional relationship with them. We focus on quality rather than quantity – we want you to have the time to solve the problem “the right way”, rather than evaluating you on how fast you can close tickets or get people off of the phone.

You can expect to gain a broad understanding of the following:

• Windows Server / Active Directory
• macOS
• iOS / Android devices
• Voice Over IP Telephone Systems
• Wired & Wireless Networks
• Hardware Troubleshooting
• Office 365 & Google Apps

Job is in person at our Fort Wayne office - remote work not considered for the first 6 months.

We work 4 days a week, 9 hours per day - on non-holiday weeks, you can expect to work M-Th or M/T/Th/Fr on alternating weeks. Hours are 8-5 with no lunch, 7:30-5:30 with an hour lunch, or some other similar schedule that works for both you and us.

Remote work considered after 6 months in person