Our scheduling coordinators are the first interaction our visitors and patients have with Pine Ridge Dental. We are looking for people who can provide excellent customer service, will always have a smile on their face, can work well with others, and support other staff as needed.
Must be able to work one 11am-7pm shift each week (same day every week) and occasional Saturdays from 8am-12pm. There is premium pay for all evening and weekend hours.
Job Responsibilities and Duties
- Greet visitors and patients and verify the reason for their visit
- Check patients in and out
- Verify contact information, insurance, health history, office policy and HIPAA as needed
- Assist patients to complete all necessary forms and documentation
- Answer and manage incoming calls
- Schedule appointments over the phone, in-person and through email
- Collect payments due from patients
- Call On Call Club patients for last minute openings in the hygiene schedule
- Fill schedule when time opens on short notice
- Confirm upcoming appointments and recalls according to office protocol
- Answer any billing and insurance questions
- Organize and stock the front desk, waiting area and bathroom
- Maintain front entry door sidewalk with ice melt and/or sand during the winter months and document in log
- Complete other tasks as needed
Job Requirements
- Excellent customer service
- Computer experience
- Good written and verbal communication skills
- Ability to multitask
- Previous dental experience preferred
- Understanding of HIPAA and OSHA
- Ability to work well with others and maintain a friendly and positive attitude
- Accuracy and adaptability
- Must be able to work one 11am-7pm shift each week (same day every week)
- Must be able to work occasional Saturdays 8am-12pm