Pilina Vet Practice Director Kailua, HI · Full time

A veterinary clinic is looking to hire a leader. The right fit for this position is a candidate who knows they are a leader - not just because of a past title. You listen, have patience, are judicious, communicate effectively, have no issues delegating, and, most of all, epitomize certain values and take responsibility for leading the Team.

Description

You steer into issues - not away - with a “can we do better” attitude and a spirit of aloha.

You want to run a business - and not just because it sounds important.  You love a detailed P&L and have reconciled at COB in the past.  You get a feeling of satisfaction when everything matches and may or may not have a special celebration dance associated with that.

Inventory is your second love and you don’t mind picking up the phone and calling vendors.  In fact, you suggest that they should buy you lunch at The Shack next week.

You are an expert communicator via any medium to include regularly speaking in front of small groups, writing professional correspondence, and listening patiently to emotional clients.  You likely don’t make it a practice of writing paragraph-length texts to relatives or colleagues because you know the value of a phone call or face-to-face conversation.

You have at least a basic understanding of marketing and campaigns, to include Google analytics, landing pages, and ROI.  You want to keep growing your knowledge and skills in this area.

You can’t help but click on the “settings” tab of new sales systems and technologies, including VOIP phones and collaborative workspaces (Asana), to learn more about them and how to maximize their use amongst the Team.

You have references - people who would have no problem stepping up and saying, “Yup, this person is the real deal.”

Most importantly of all, you believe in our Purpose of cultivating connection and will epitomize our values of wellness, proactiveness, respect, fortitude, and transparency to the Team and clientele.

But finally, you don’t live to work but are keenly aware of your “Why” - something that puts a smile on your face and spurs you on to improve, adventure, and lean in every day.

ACCOUNTABLE TO: The Co-CEOs

The Practice Director is responsible for the business activities of the practice including:

hiring and training support staff; working with the Co-CEOs to prepare financial statements and budgets, monitoring key performance indicators and setting fees; maintaining inventory and an inventory control system; managing the practice software; implementing safety and security procedures, ensuring patient safety, and client satisfaction. This is a leadership position with the additional responsibility of ensuring a positive work environment in which the practice achieves its goals.  This position is second only to the Co-CEOs and will be a key decision maker.


POSITION OVERVIEW

RESPONSIBILITIES

  • Sets goals for clinic performance based on mission/vision; designs strategies for meeting these goals.
  • Supervises usage of practice software to ensure that client records are entered consistently and correctly.
  • Monitors and reports on accounts payable and receivable.
  • Establishes an inventory control system to assure adequate stocks of supplies are available; plans for periodic audits; negotiates best prices.
  • Orders, maintain, and when required disposes of controlled substance inventory. Maintains all controlled substance documentation in accordance with law enforcement.  Is responsible for periodic DEA audits. 

WELLNESS CENTER FACILITY

  • Develops a schedule for center maintenance; contracts for and supervises all maintenance activities to ensure that practice medical standards are met.
  • Orders and supervises storage of non-medical supplies.
  • Maintains a facility visually appealing to clients and staff.
  • Designs and administers safety and security regulations and training.

MARKETING

  • Initiates new programs and markets services through public relations campaigns.
  • Promotes internal marketing programs to increase client/patient visitation rate.
  • Maintains effective advertising in appropriate venues.

OTHER

  • Communicates objectives, motivates staff, builds and maintains morale; maintains and models core values and standards.
  • Client education 
  • Takes an active role / leads in practice staff meetings.
  • Promotes cooperative working environment among staff members; understands the value of teamwork; shows enthusiasm and willingness to perform as the overall leader necessary to help the practice function as a unit.
  • Maintains positive, cooperative relationships with staff.
  • Promotes continuous quality improvement.
  • Performs other duties as assigned.


EDUCATION AND LICENSURE REQUIREMENTS

  • Bachelor’s degree


EXPERIENCE REQUIREMENTS

  • Work exposure to all aspects of a business enterprise, with demonstrated competence in budgeting and financial reporting and in staff management.
  • Experience in the Hospitality or Service sector is welcome, but not required.


KEY BUSINESS DIFFERENTIATORS

  • Client education of the importance of preventative medicine is foundational to the business model
  • Cultivate and maintain a culture that is Team-centric, values-based
  • Use of technology for transparency and to foster the ultimate client experience


Please include your favorite color in the "Application Details" when applying.


Salary

$27 - $28 per hour