Pier Rock Management Community Manager Indian Harbour Beach, FL · Full time

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Pier Rock Management is a boutique property management company committed to serving our three key stakeholders: residents, investors, and employees. Our goal is to enhance the living experience for residents, maximize investment returns for investors, and foster an exceptional workplace for employees. With a deep understanding of the multifamily housing market, we provide comprehensive property management services, leveraging technology to optimize performance and efficiency.

About the Role

The Community Manager is responsible for the overall success of a residential multifamily property. This role oversees daily operations, financial performance, leasing and occupancy, resident relations, maintenance coordination, and team leadership. You’ll set expectations, solve problems, and ensure the property consistently meets operational and financial goals.

Key Responsibilities

🗂 Property Operations

• Oversee daily property operations to ensure efficiency and compliance with company standards
• Maintain a safe, clean, and well-presented community through regular inspections
• Partner with maintenance to ensure timely repairs and efficient unit turnovers
• Manage vendor contracts for landscaping, cleaning, and specialty services
• Maintain organized office, amenity, and common areas
• Monitor operational metrics and provide clear reporting

💳 Financial Management

• Develop and manage the annual operating budget
• Monitor expenses and control costs to meet financial goals
• Oversee rent collection, delinquencies, and collection procedures
• Review and approve invoices and vendor payments
• Analyze monthly financial statements and budget variances
• Maintain accurate resident and applicant records

🏘️ Leasing & Occupancy

• Achieve and maintain target occupancy levels
• Supervise leasing activity, lead follow-up, and application approvals
• Oversee move-ins, renewals, and resident retention strategies
• Conduct market analysis and adjust pricing as needed
• Ensure accurate and consistent online advertising

🤝 Resident Relations

• Serve as the primary point of contact for resident concerns
• Enforce lease terms and community policies consistently
• Foster positive resident relationships and retention
• Coordinate resident events and engagement efforts
• Handle disputes, notices, and evictions as required

👥 Team Leadership

• Hire, train, and supervise onsite leasing and maintenance staff
• Assign responsibilities, monitor performance, and conduct evaluations
• Promote accountability, teamwork, and strong service standards
• Ensure Fair Housing and policy compliance

🛠 Maintenance & Facilities Oversight

• Coordinate preventive maintenance and work order completion
• Ensure vacant units meet move-in-ready standards
• Oversee capital projects and renovations
• Monitor property assets and maintenance needs

⚠️ Compliance & Risk Management

• Ensure compliance with local, state, and federal housing regulations
• Maintain documentation and reporting standards
• Respond to property and resident emergencies as needed

🔹 What We Offer

• Full-Time Position: Consistent schedule with Saturday availability required
• Bonuses Incentives
• Benefits: Health/Dental/Vision
• Location Perks: Work just minutes from the beach in the heart of Indian Harbour Beach
• Team Culture: Supportive, resident-focused environment with opportunities for growth

Skills & Qualifications

• High school diploma or GED required; Bachelor’s degree in Business, Real Estate, or related field preferred
• 2–5 years of property management experience, preferably in multifamily housing
• Experience with budgeting, leasing, and staff supervision
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Financial acumen with proficiency in property management software and Microsoft Office
• Solid understanding of Fair Housing laws and compliance
• Strong problem-solving skills and sound judgment
• Ability to regularly walk the property and oversee maintenance projects
• Flexibility to work weekends and respond to emergencies, move-ins, and move-outs as needed