Physical Therapy Center, LLC Billing Assistant Monroe, NC · Full time

Apply for Billing Assistant

Join Our Team as a Billing Assistant at The Physical Therapy Center!

The Physical Therapy Center is a faith-based, multi-site private practice specializing in orthopedic and sports rehabilitation. We are looking for a compassionate and dedicated Billing Assistant to join our team and provide exceptional customer service to our patients.

Why You’ll Love Working With Us:

At The Physical Therapy Center, we are committed to providing a fulfilling career in a supportive environment. This is the opportunity for you if you want a career that:

- Aligns with your interest in medical billing while prioritizing patient care and service

- Offers a stable, Monday-to-Friday schedule

- Provides unmatched training to ensure you feel confident in your role

- Enables you to make a real impact on patients' lives every day

What We Offer:

- Competitive pay structure

- Healthcare stipend

- Company-paid dental, vision, and life insurance

- 401k savings plan with company match

- Generous time off policies

- Paid holidays

- Bonus opportunities

Key Responsibilities:

- Process payments and post claims in multiple formats (ERA, paper checks, credit cards, etc.)

- Understand and utilize reports (Insurance Paid Patient, Duplicate, and Modifier Reports) to minimize claim errors

- Handle all incoming and outgoing mail, including sorting and distributing it to other departments

- Ensure accurate verification of patient eligibility using insurance resources in collaboration with our Patient Care Coordinators

- Review and interpret Remittance Advices (RA), including allowable amounts, patient responsibility, denial codes, and remark codes to resolve denials, research outstanding balances, and escalate issues to supervisors

- Maintain accurate billing records, with clear, concise notes on patient accounts

- Provide excellent customer service by addressing patient inquiries about account status and balances

- Foster a positive team environment through effective communication with colleagues and supervisors

- Take ownership of new and special requests, always looking for ways to add value to your role

- Follow company policies and procedures related to employment, safety, and compliance

Is This the Right Role for You?

- Interested in healthcare but want to build a career behind the scenes? We’re here to support you as you grow in your role!

- We are willing to teach and provide the resources you need to succeed in this career path.

Qualifications:

- High school diploma or equivalent

- Medical billing experience preferred (especially in outpatient physical therapy)

- Knowledge of medical terminology and coding

- Familiarity with electronic medical records (EMR) and billing software

- Strong attention to detail and accuracy in data entry

- Proficiency in Excel (intermediate level)

- Excellent communication and customer service skills

- Ability to work both independently and collaboratively with a team