Pharmacy First Health, Inc Clinical Operations Associate Washington, DC · Full time

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We are building more than a clinic. We are creating a new model of rural healthcare that is rooted in community trust, clinical excellence, and long term impact. Our work brings care closer to where people live by integrating primary care, pharmacy services, and technology enabled access under one roof. As a founding team member, you will have a real voice in shaping how care is delivered, how teams collaborate, and how patients experience healthcare. We value thoughtful medicine, strong relationships, and clinician wellbeing, and we believe rural communities deserve the same quality, innovation, and respect as any urban center. Join Us at Pharmacy First Health!

Role Overview

Pharmacy First is launching clinics within pharmacies across the country to expand access to primary and preventative care. We are seeking a Clinical Operations Associate to work directly with the Head of Clinical Operations to support the launch and operation of clinics across multiple states.

This role will help coordinate the operational, regulatory, and logistical work required to bring new clinics online.

Key Responsibilities

• Support the operational launch of new clinics from planning through opening.
• Coordinate clinic buildouts with architects, contractors, and vendors to ensure construction and equipment installation stay on schedule
• Track project timelines, build milestones, and operational readiness across multiple clinic launches
• Assist with procurement and setup of medical equipment, supplies, and operational infrastructure
• Maintain detailed documentation related to clinic setup, operational readiness, and vendor coordination
• Support regulatory readiness for new clinic locations across multiple states.
• Assist in coordinating credentialing, licensing, and provider enrollment processes
• Track regulatory requirements including CLIA waivers, Medicare and Medicaid enrollment, and payer credentialing
• Maintain compliance documentation and ensure required materials are organized and accessible for audits and regulatory review
• Coordinate with external consultants and regulatory advisors to support approvals and licensing processes
• Work closely with product and engineering teams to ensure clinic operations are supported by Pharmacy First Health’s internal technology systems.
• Collaborate with cross functional teams to map patient workflows and clinic operations
• Help identify operational gaps or inefficiencies during clinic launches
• Support the development of repeatable processes that allow the organization to scale clinics across multiple markets

What We’re Looking For

• Highly organized with exceptional attention to detail
• Proactive and resourceful; able to move projects forward independently
• Trustworthy and reliable when handling sensitive operational work
• Comfortable managing multiple priorities in a fast-paced environment
• Curious, humble, and willing to ask questions when something is unclear

Qualifications Required

• 1–3 years of experience in operations, consulting, healthcare administration, or a similar role
• Strong organizational and project management skills
• Excellent written communication
• Strong proficiency with spreadsheets and documentation tools
• Preferred
• Experience in healthcare operations
• Exposure to regulatory or credentialing processes
• Experience in startups or high-growth environments
• Traveling is required.

This role offers the opportunity to work directly on launching healthcare clinics across multiple states and gain hands-on exposure to healthcare operations, regulation, and clinic development.