PerfectScale Technical Sales and Support Representative - Remote (Europe/US/Israel) Remote · Full time

Apply for Technical Sales and Support Representative - Remote (Europe/US/Israel)

About PerfectScale

Interested in joining a start-up that is at the forefront of next-gen technologies poised to disrupt the ever-growing Kubernetes and cloud-native space?

PerfectScale is on a mission to revolutionize how companies across the globe efficiently and autonomously manage the ‘Day-2’ operations of their Kubernetes environments. Our goal is to help companies ensure peak Kubernetes performance at the lowest possible cost. 

Forged out of the first-hand experience of our founding team, we developed a differentiated and innovative approach to eliminating the issues and challenges associated with scaling and maintaining large-scale, distributed Kubernetes environments. 

The best part, our solutions constantly provide our customers with game-changing results, including significant cost savings, improved application performance and availability, and assurance their applications are scaled to provide their customers with a flawless experience, every time. 

PerfectScale is on the verge of becoming the industry-standard platform for ‘Day-2’ Kubernetes Operations. Come join our team, and be part of a culture that is passionate, dynamic, and fun, and where your contributions will have a direct impact on the company’s future!

About the Role

As the Technical Sales and Support Representative at PerfectScale, you will be the first member of our global support organization and responsible for providing technical support to all end users. You will be developing processes and setting standards that will help us grow our business and better serve our customers. 

You will be the primary technical contact that will aid in our customer’s success both before and after the sale. Your goal, in conjunction with the sales team, will be to develop and maintain positive customer relations that lead to positive customer experience and revenue.  This includes activities like providing product demonstrations, answering technical questions, and performing onboarding services.  

Additionally, you will work with various internal departments to meet the SLAs we have developed for our customers. You are expected to perform timely and quality resolution to issues and record them in our ticketing system, while always providing an optimal customer service experience with every interaction.

Helping our customers is the best way to add value to our brand and you are our ambassador in this mission.

Responsibilities

• Pre-sales activities: performing demos, following up with customers on technical questions, supporting onboarding activities during trials
• Be an active member of our Slack community to help customers and prospects with support-related questions
• Monitor inbound support tickets and communicate resolutions with customers
• Behave as the customer liaison with the other internal departments to ensure the best customer experience and meet our SLAs
• Maintain and establish internal support documentation

Requirements

• Excellent communication, collaboration, and a can-do approach
• Proven ability to work remotely in a productive manner
• 2 years of prior experience working in Pre-Sale or Support roles in software companies
• Good level of English - written and verbal
• Must be able to work remotely

Nice To Haves

• Experience working for enterprise-grade SaaS product companies
• Prior knowledge and working experience with Kubernetes or DevOps work
• CNCF certifications
• Bi or Multi-lingual

Our Perks

• Competitive salary
• Flexible working hours and flexible time off
• Fully remote 
• International team
• Endless professional development
• All our employees get company shares - our success is your success 

Equal Opportunity Employer Statement

PerfectScale is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. PerfectScale makes hiring decisions based solely on qualifications, merit, and business needs at the time.