PEOPLE FIRST OF SANTA CRUZ COUNTY Armory Lead Case Manager Santa Cruz, CA · Full time Company website

Apply for Armory Lead Case Manager

Here at People First, our core belief is simple: everyone deserves a place to call home. It's not just a goal; it's our unwavering commitment.

We stand for the dignity of every person facing homelessness, seeing their inherent worth beyond labels. Our doors and hearts are wide open, welcoming collaboration and transparency.

We're breaking boundaries, and nurturing a community where flexibility and creativity drive progress. Our aspirations are grand, but we're rooted in the real world, acknowledging its imperfections.

Setbacks? They're stepping stones. Challenges? Opportunities to fine-tune our strategies. We're relentless, resilient, and dedicated to ensuring housing for all.

Job Duties

Lead Assignments 

• Along with the CS Program Manager, prioritize CCAH enrollment goals. This entails
• supporting and being a resource for Case Managers and
• assigning shelter intakes to Case Managers that ensures a fair distribution of caseloads.
• Embody and reinforce team values to be a positive influence for Case Managers. Set the tone for service quality and whole person trauma-informed care.
• Model professional and compassionate client and community interactions. 
• Schedule, prepare for, and manage check-ins with each Case Manager every other week (2 staff per week).
• Provide guidance and collaborative problem-solving with complex cases.
• Support a Case Manager’s clients when the Case Manager is on Flex Time Off.
• Provide coaching to the Case Manager if that Case Manager’s client expresses they need more support.
• Oversee the quality of Case Managers’ notes in the Homeless Management Information System (HMIS). 
• Coach Case Managers on notetaking in HMIS as needed, and report any ongoing concerns to the CS Program Manager in a timely fashion. 
• Oversee the shelter roster, the ban list, and ensure client exits are properly documented in HMIS and internal shelter spreadsheets.
• Observe Case Manager attendance and on-site presence during work hours. 
• Meet weekly with the CS Program Manager on behalf of themselves and the other Case Managers.
• Support the CS Program Manager in preparing for and hosting case management team meetings.
• Facilitate the training of new Case Managers as needed.

Supportive Services

• Conduct community outreach to develop relationships and build rapport that will assist clients with addressing barriers to obtaining services, housing, and appropriate health care needs.
• Conduct and complete all necessary paperwork to track client progress.
• Meet with established clients on a weekly basis to review, evaluate, and support completion of their goals, connect them to the proper intervention and services. Enter results into HMIS in a timely manner.
• Provide case management services by bringing services to clients in the community with the goal of linking / connecting them to long term supportive services, including assisting the client with benefits establishment, obtaining ID, birth certificate, social security cards, providing employment linkages and assistance, housing referrals and health related assistance.
• Build relationships and collaborate with community substance use and mental health providers to ensure seamless referral and services from outreach to longer term mental health services.
• Participate in case management/supportive services meetings, case reviews, and related functions. 
• Maintain effective relationships with community partners and represent People First professionally in the community. 
• Attend trainings, workshops, and conferences related to the position. 
• Maintain confidential, professional boundaries with all program clients. 
• Maintain HIPAA compliance at all times.
• Perform other duties as assigned.

Documentation

• Maintain documentation standards as set forth by the program contract and CCAH policies.
• Complete paperwork on every face-to-face and telephone contact with client or collateral contact by the next business day at 5pm.
• Ensure all program data is accurate and entered into the required program documentation system as contractually required (i.e., HMIS, internal spreadsheet, etc.).
• Prepare case-related reports including but not limited to: demographics, outcomes, successes and challenges.
• Generate client data for reporting.
• Complete follow-up and retention services, as necessary, and provide back-up documentation in client files.
• Maintain complete and accurate documentation of service objectives and outcomes as well as other services in accordance with Federal, State, County, People First, and CCAH guidelines.

This position is a full time, non-exempt, benefited position. Full time expectations are 40 hours of work per week. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation.