Patience In-Home Care Client Care Coordinator Andover, MN · Full time

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At Patience In Home Care, our mission is to develop sanctuaries of care for our clients through both employee engagement and establishing a nurturing ethical environment. We patiently care for the loved ones entrusted in our care. Patience In Home Care provides home care nursing services for people with complex medical needs in the North Twin Cities Metro (Anoka County and surrounding areas).

Client Care Coordinator

• Full-time employee (8-4:30 pm M-F)
• Reports to: Business Office Manager.

What does PIHC do?:

Patience In Home Care (PIHC) is a Private Duty Nursing, Waivered Services and PCA provider agency looking for the right individual interested in advancing or developing a career Home Care Agency that is passionate about helping others. PIHC provides home care services for individuals with basic to complex medical needs Anoka County and Northern Hennepin County and surrounding areas.

Why PIHC?:

PIHC seeks to create a nurturing environment where everyone's voice is heard, and everyone is given the opportunity to gain experience and advance their skills. PIHC offers competitve wages and a flexible working environment.

Client Care Coordinator (CCC):

PIHC’s CCC primary responsibility is to help manage client care through helping support the Business Office Manager (BOM). This is done by helping support a pipeline for new caregivers (interviews) and pipeline for client prospects (in home meetings/ conversations). Our PIHC CCC will support essentially all functions to backup the BOM for managing time entries, paperwork/sign offs, employee/client relations, as well as new business and general HR support. Additionally, at PIHC the CCC will wear a hat for marketing to keep the client prospects coming. They will be entrusted as client manager for their own set of clients and also as a manager of their own set of caregiving employees.   

 

Experience, proven track record, flexibility and adaptability are the main drivers of the pay rate. This is a growth position that will include successful implementation and delivery of services to new clients while maintaining the support and engagement of existing clients. In our small and ever-evolving agency, you will have many opportunities to learn and grow. The right candidate will be expected to wear many hats and will not just be looking for a punch in and punch out job, but be passionate and salaried position on our team with many areas of skills development including Client Relations, HR (recruiting & hiring)/ Payroll, Marketing, and Administration.

Responsibilities:

• Contribute significant administrative support (answering phones/ emails and texts, completing paperwork, organizing files, supporting the development of processes and contributing documentation) as needed by the agency and team.
• Conducting interviews and overseeing training and orientation to new staff.
• Negotiating quotes and terms with clients and negotiating salary with prospective staff.
• Completing home visits for prospective clients and managing intake process from end to end.
• Identification of care needs for prospective clients and educating prospects on their service options; documentation and set up of new clients and employees.
• Maintain strong client, case manager, and business partner relationships.
• Networking to build employee prospect and client prospect networks.
• Contributing and supporting marketing, ad design and event planning.
• Continuous improvement of company processes.
• Manage risk with a calculated mindset.
• Ability to independently define work objectives and plan and manage work (provide daily plan updates, progress updates at end of day) and deliver outcomes.
• Report and manage client/prospect and available caregiver pipelines.
• Negotiating quotes and terms with clients and negotiating salary with prospective staff.

Requirements:

• Unshakeable, passionate team player that is overflowing with positivity and charisma.
• Professional and purpose driven.
• Able to negotiate solutions in challenging situations to resolve staffing needs and resource decisions.
• Strong communication skills – written and verbal.
• Able to periodically offer after-hours support and adjust to agencies' evolving needs. 
• Technically savvy with Office Products and able to navigate various software.
• Must be fluent in the English language.
• Must pass DHS background study.
• Driver’s license and reliable transportation.

Helpful Qualifications (helpful, but not required):

• Home Health care industry experience
• Billing experience (Home Health Care experience especially helpful)
• Payroll experience helpful

Benefits & Pay:

·        Competitive Pay with salary based on skills and experience.

·        Company does have 401K with limited match (must be 21 years of age).

·        Flexible company with opportunities to learn and grow.

·        Passionate team looking to build leaders and enable career advancement through skill development alongside growth with the company. You are our investment!

·        Two weeks – Vacation PTO / year after 3 months (80 hours)

·        Two weeks - Sick Time / year (80 hours)