Park Square Theatre House Manager Saint Paul, MN · Part time Company website

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The Stories You Want | The Artists You Love

Our mission is to bring generations together through stories and experiences that touch the heart, engage the mind, and uplift the spirit.

Our purpose is to uplift audiences and artists through exceptional live performances, cultural experiences, and educational programs that foster connection, empathy, and inclusion.

We envision a thriving artistic hub in downtown St. Paul where people of all ages and identities feel welcomed, engaged, and celebrated.

The House Manager is responsible for setting up and overseeing Front of House operations during Park Square programming. This includes coordination of Box Office and Concessions staff and ushers, overseeing patron safety, and providing an excellent customer service experience to our guests. The desired candidate has the ability to work with a group or independently and maintains a professional, yet flexible attitude.

Primary Job Duties:

• Responsible for opening closing the theatre lobby and FOH spaces for performances
• Supervises FOH staff during events to enforce policies and procedures as outlined in the departmental manual
• Troubleshoot issues as they arise and provide excellent customer service in accordance with established policies and procedures
• The House Manager will act as the liaison between FOH and the Stage Management to ensure timely pre-show, intermission and post-show service
• Generates and distributes a daily House Management Report to PST staff and production
• Manages volunteer ushers during scheduled shifts
• Assists in the set-up of Accessibility services such as open captioning and audio description when provided and monitors the equipment throughout the performance
• Maintains a positive and professional, service-oriented attitude focused on resolving patron concerns in a timely manner

Qualifications:

• High School diploma or GED required, Associates or Bachelor's degree is a plus
• Prior experience with online ticketing software is helpful, PST operates on Patron Manager
• A proven track record of excellent customer service and management experience in sales or a similar retail environment
• Ability to communicate effectively with diverse groups of customers, clients, and co-workers
• Must have availability to work Wednesday-Saturday Evenings and Sunday Afternoons
• Passion for the arts and live performance

Candidate must be available for ALL or MOST of the following shifts:

R.L Stine’s GOOSEBUMPS: Phantom of the Auditorium - FOH Schedule

Weekend 1

• Wednesday, 11/19 – 5-10pm
• Thursday, 11/20 – 5-10pm
• Friday, 11/21 – 5-10pm
• Saturday, 11/22 – 5-10pm
• Sunday, 11/23 – 12-5pm

Weekend 2

• Friday, 11/28 – 5-10pm
• Saturday, 11/29 – 12-4pm & 5-10pm
• Sunday, 11/30 – 12-4pm

Weekend 3

• Thursday, 12/4 – 5-10pm
• Friday, 12/5 – 5-10pm
• Saturday, 12/6 – 5-10pm
• Sunday, 12/7 – 12-4pm

Weekend 4

• Thursday, 12/11 – 5-10pm
• Friday, 12/12 – 5-10pm
• Saturday, 12/13 – 12-4pm & 5-10pm
• Sunday, 12/14 – 12-4pm