Park Square Theatre Front of House Assistant Saint Paul, MN · Part time Company website

Apply for Front of House Assistant

The Stories You Want | The Artists You Love

Our mission is to bring generations together through stories and experiences that touch the heart, engage the mind, and uplift the spirit.

Our purpose is to uplift audiences and artists through exceptional live performances, cultural experiences, and educational programs that foster connection, empathy, and inclusion.

We envision a thriving artistic hub in downtown St. Paul where people of all ages and identities feel welcomed, engaged, and celebrated.

Job Overview:

The Front of House Assistant is a combined position that supports Box Office and Concessions operations during Park Square’s season programming. FoH Associates will fluidly take on these roles based on demand at the discretion of the Patron Services Manager. The right candidate is calm under pressure and brings a positive attitude to the workplace.

Primary Job Duties:

Box Office Associate

• Manage all pre-show preparations within the Box Office
• Manage and lead customer services for all ticket orders prior to the performance
• Maintain in-house and online ticketing systems, web ordering and CRM databases
• Effectively navigating night-of patron ticket interactions
• Maintain a positive attitude within any difficult situations

Concessions Associate

• Manage the set-up/clean up of all bar/concessions areas
• Maintain a standard of practice for all point-of-sale transactions and cash handling
• Provide exemplary customer service to all patrons of Park Square Theatre
• Bartending/Hospitality experience is a plus
• Ability to lift up to 50 lbs

Qualifications:

• High School diploma or GED required, Associates or Bachelor's degree is a plus
• Prior experience with online ticketing software is helpful, PST operates on Patron Manager
• A proven track record of excellent customer service in sales or a similar retail environment
• Ability to communicate effectively with diverse groups of customers, clients, and co-workers
• Must have availability to work Wednesday-Saturday Evenings and Sunday Afternoons
• Passion for the arts and live performance

Compensation:

In addition to an hourly wage, Front of House Assistants pool and split tips from bar and concessions sales during each shift worked.