We are Parallel. Our name represents our belief that success is a direct result of people and ideas being in alignment. Our team, our clients, our vendors, all working in sync alongside each other. Our core philosophy and approach to work is that when it comes to solving anything, 1+1=11. When two or more people work together, the result is far greater than if one had done it alone. The number eleven has become synonymous with the idea of collaboration and is subtly and serendipitously integrated within the name Parallel.

Parallel, A Brand Agency, is seeking a dynamic Account Manager who possesses a blend of account management expertise and strong organizational skills. This role is perfect for those who thrive in creative, fast-paced environments and are inspired by a workspace designed to foster growth and collaboration. As an Account Manager at Parallel, you will be instrumental in nurturing client relationships, understanding their branding challenges, and delivering strategic recommendations to enhance their brand presence. You will work closely with both the creative and operations teams to ensure projects are executed seamlessly and in alignment with strategic goals. This position is ideal for a client-focused individual who excels at building relationships, developing effective marketing strategies, and collaborating with teams to inspire growth and success.

You’ll be working from our vibrant, newly renovated downtown office located in the former SA Current building, which features two floors filled with natural light, a brand-new kitchen, updated bathrooms, a spacious conference room, and areas dedicated to both collaboration and quiet focus. Surrounded by the historic charm and creative energy of the area, it’s the perfect setting for inspiration and team development. Your work will help foster strong, trusting relationships with clients and contribute to the agency’s overall success, creating an environment where both you and the team can thrive.

Position Responsibilities Include

• Client Services & Communication: Act as the primary point of contact for clients, ensuring their needs are understood and addressed while maintaining proactive communication throughout the project lifecycle to keep clients informed on status and progress.
• Relationship Building & Business Development: Strengthen existing client relationships and proactively identify opportunities to expand business by fostering new connections and building trust.
• Meeting Management & Presentation: Organize and lead client meetings, preparing agendas and confidently presenting solutions to ensure alignment with client goals.
• Project & Campaign Management: Lead the end-to-end project process, managing timelines, budgets, and scope, while ensuring campaigns are strategically executed to meet operational goals and exceed client expectations.
• Team Collaboration & Coordination: Work closely with the creative team, contractors, and other internal teams to deliver outstanding work based on client briefs, ensuring cohesive execution of campaigns and aligning efforts across all departments.
• Process Improvement: Continuously improve project management processes, enhance client experiences, and optimize workflows for efficiency.

Job requirements

It’s hard to define the exact experience necessary, but we are hoping to find someone that meets the requirements below—or someone who can prove that the experiences they’ve had beat what we have outlined.

• 3+ years of experience in a creative agency or brand marketing environment
• Bachelor’s Degree or equivalent work experience in marketing, advertising, or a related field
• At least 3 years of account management experience, preferably in an agency setting
• Strong organizational, communication, and interpersonal skills
• Proficiency in G Suite and project management tools (Teamwork experience preferred)
• Thorough understanding of traditional and digital marketing principles
• Ability to manage multiple projects simultaneously and meet deadlines
• Self-motivated with creative and strategic thinking skills

What would be really cool?

• Creative Problem-Solving Mindset
• Experience in Integrated Campaigns
• Strong Understanding of Brand Strategy
• Experience working with creative or digital teams