We are looking for a motivated Inside Sales Representative to join our team. This role is the primary relationship owner for our franchise and chain account segments. You will be responsible for proactively maintaining and growing revenue within an established account base, converting new store locations as they open, and growing account relationships through consultative selling. Order entry is handled by our Customer Service team — this role is dedicated entirely to sales activity, account stewardship, and pipeline development.
About Paper Roll Products
Paper Roll Products (PRP) is a national, employee-owned B2B distributor of transaction media and POS consumables — thermal rolls, labels, ribbons, and specialty paper — headquartered in Eagan, Minnesota. As a Teamshares network company, PRP is majority-owned by its employees. We serve thousands of retail, hospitality, fuel, healthcare, and franchise locations across the country with over 500 SKUs, phenol-free and BPA-free product options, and a drop-ship program that gives our customers a competitive advantage.
Key Responsibilities
Account Retention & Relationship Management
• Serve as the primary point of contact for key account buyers and corporate procurement contacts
• Conduct regular proactive outbound calls and emails to active accounts to confirm satisfaction, anticipate needs, and identify at-risk relationships
• Notify accounts of upcoming price changes in advance and provide updated pricing sheets
• Maintain accurate contact records and activity logs in Apollo CRM
• Maintain current knowledge of PRP's full product catalog to recommend the correct SKU for each customer's POS system and environment
New Store Outreach & Prospecting
• Monitor industry news and internal leads to identify newly opening or recently opened locations within assigned accounts
• Initiate timely outreach to new store managers or owners to introduce PRP and secure their initial transaction media order
• Coordinate with Customer Service to ensure new accounts are set up correctly and first orders are fulfilled accurately
• Identify and pursue new store opportunities within adjacent franchise and chain concepts as pipeline capacity allows
Revenue Growth & Account Expansion
• Identify opportunities to introduce additional products — labels, ribbons, tags, fasteners, tagging guns — to accounts purchasing a limited product mix
• Work with high-frequency buyers to grow account relationships and order volume over time
• Execute targeted re-engagement outreach to reconnect with inactive accounts
• Leverage PRP's phenol-free / BPA-free product line and compliance documentation as a competitive differentiator
Growth Mandate
• Own expansion beyond the current account base — identifying and pursuing new franchise, chain, and multi-location concepts
• Partner with leadership to prioritize new strategic account opportunities as PRP grows its broader B2B customer base
• Bring an entrepreneurial, hunter mindset to the role — this position is expected to grow the book, not just maintain it
Reporting & Coordination
• Provide weekly activity updates to VP of Sales including new stores contacted, accounts retained, active pipeline, and revenue metrics
• Activity based metrics with a robust sales pipeline quota
• Communicate account-specific instructions and pricing nuances to Customer Service for accurate order fulfillment
• Act as the first point of escalation for service issues within assigned accounts, partnering with Customer Service and Operations to resolve quickly
Qualifications
Required
• 2+ years of inside sales, account management, or customer-facing B2B experience
• Strong phone and email communication skills — comfortable with consistent outbound volume
• CRM proficiency (Apollo, Salesforce, HubSpot, or equivalent)
• Organized, self-directed, and goal-oriented with strong follow-through
Preferred
• Experience selling into franchise systems, retail chains, or multi-location operators
• Familiarity with POS consumables, transaction media, or similar B2B distribution products
• NetSuite or similar ERP exposure
• Experience with NEPQ or consultative / needs-based selling methodologies
What We Offer
• Employee ownership — every team member has a stake in the company's success
• Competitive base salary plus performance-based bonus
• Collaborative, low-bureaucracy environment with direct access to leadership
• A role where your results are visible and your growth is rewarded
How to Apply
Submit your resume and a brief introduction to our hiring team. We review applications on a rolling basis and will be in touch promptly.