Palicon Group Background Investigations Record Technician Riverside, CA · Full time

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Palicon Group is a Southern California based firm specializing in workplace investigations, security, and public safety consulting.

Background Investigations Records Technician

Full-Time | Entry-Level

Job Summary

Palicon Group is seeking a dependable, organized, and detail-oriented Background Investigations Records Technician to support our pre-employment background investigation team.

This position involves reviewing, scanning, organizing, and processing confidential candidate documentation, conducting research, maintaining electronic case files, and assisting experienced investigators with assigned cases.

This is a computer-intensive position requiring strong attention to detail, accuracy, professionalism, and the ability to maintain strict confidentiality.

Key Responsibilities

• Review, scan, organize, and process confidential candidate documents.
• Review documentation for completeness, accuracy, and inconsistencies.
• Identify missing information or items requiring follow-up.
• Maintain accurate and organized electronic case files.
• Conduct database, public-record, and internet research.
• Enter and update information in case management systems.
• Assist investigators with case research and follow-up.
• Prepare case notes, summaries, and other written documentation.
• Conduct interviews and obtain information as assigned.
• Manage multiple cases and meet established deadlines.
• Maintain strict confidentiality of candidate, client, and investigative information.

Computer Skills

• Must possess current and proficient computer skills.
• Proficient with Microsoft Office applications, cloud-based systems, and AI-assisted productivity tools.
• Comfortable working with PDFs, scanners, electronic documents, and digital file-management systems.
• Ability to efficiently navigate multiple programs, databases, and web-based systems.
• Ability to quickly learn new software, technology, and company case management systems.

Qualifications

• Strong attention to detail and accuracy.
• Excellent organizational and time-management skills.
• Strong written and verbal communication skills.
• Ability to review detailed information and identify discrepancies.
• Strong research and analytical skills.
• Professional judgment when handling sensitive information.
• Ability to work independently and as part of a team.
• Strong English grammar, spelling, and professional writing skills.

Education & Experience

• Bachelor's degree required preferably in Criminal Justice, Psychology, Business Administration, Human Resources, Sociology, or a closely related field.
• Two (2) years of experience in an administrative, research, information-gathering, investigative, records, or similar work environment.
• Equivalent combinations of relevant education, training, and experience may be considered.

Additional Requirements

• Valid California driver's license.
• Ability to appropriately handle and protect sensitive and confidential information.

Work Environment

This is primarily an office-based position involving extensive computer and document review. Candidates should be comfortable working at a computer for extended periods and managing multiple assignments and deadlines.

We're looking for someone who is technologically current, highly organized, accurate, and interested in developing a career in the background investigation field.