Pain Management Resources,P.S.C. Patient Registration/Reception Paducah, KY · Full time Company website

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·       Description

·       Greets patients in a courteous, prompt, and professional manner, providing directions, information, and assistance as needed.

·       Distributes and collects required patient forms, obtaining necessary signatures and providing instructions when appropriate.

·       Enters and verifies patient, referring physician, insurance, and examination information in the Electronic Health Record (EHR) system to ensure accuracy and completeness.

·       Collects patient payments, copays, deductibles, and other applicable fees; processes transactions accurately, provides receipts, and balances cash collections as required.

·       Reviews upcoming appointments and contacts patients to confirm appointment dates, times, and locations, as well as communicate any necessary preparation instructions.

·       Schedules patient examinations and procedures based on physician and facility availability; coordinates and orders laboratory services as needed.

·       Answers incoming telephone calls in a professional and friendly manner, addressing patient inquiries and requests promptly and appropriately.

·       equipment functionality, coordinating repairs and service when necessary.

·       Assists in maintaining a clean, organized, and welcoming reception and waiting area.

·       Performs backup and cross-functional administrative Maintains adequate inventory of office supplies and monitors office duties as assigned to support efficient office operations.

·       Ensures compliance with organizational policies, patient confidentiality standards, and applicable healthcare regulations. 

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MINIMUM REQUIREMENTS

·       Strong customer service skills and the ability to keyboard proficiently

·       Previous experience as a receptionist in a medical office

PREFERRED QUALIFICATIONS

·       Previous experience in a healthcare setting