Pain Management Centers of America, P.S.C. Receptionist Marion, IL · Full time Company website

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PMCOA is a national company with state-of-the-art interventional pain management facilities in Kentucky, Indiana, Tennessee, and Illinois with 8 pain centers and 3 ambulatory surgery centers. PMCOA employs over 200 trained personnel, including interventional pain physicians, nurse practitioners, physician assistants, nurses, and expert personnel in multiple ancillary services and administration.

• Greets patients in a polite, prompt and helpful manner. Provides direction, information and other assistance to patients as necessary.
• Provides appropriate forms to patient for completion and signature. If necessary, provides instructions and materials.
• Inputs and/or verifies information in EHR system to ensure accuracy and/or receipt of the patient, referring physician, insurance, and exam data.
• Collects the appropriate fees from the patients as determined by the insurance provided, if any. Makes correct change, when necessary, and generates a receipt for payment.

Reviews scheduled patient appointments and may contact patients, via telephone, to confirm appointment date, time, and location. Advises the patient of any preparations required for the procedure, when necessary.

• Schedules patient exams based upon physician and facility availability. Orders labs as necessary.
• Answers phones in a pleasant manner and handles patient needs timely and appropriately.
• Maintains adequate level of office supplies. Ensures office equipment is operating properly and contacts appropriate party for equipment repair.
• Assists in maintaining a clean, orderly waiting area.
• May perform back-up duties, as necessary.

MINIMUM REQUIREMENTS

• Strong customer service skills and the ability to keyboard proficiently
• Previous experience as a receptionist in a medical office

PREFERRED QUALIFICATIONS

• Previous experience in a healthcare setting