Reception

Under general supervision, greets patients and visitors in a courteous and professional manner, coordinates required registration paperwork, verifies patient information and insurance details, schedules and confirms appointments, maintains accurate records, and assists in ensuring efficient patient flow while providing excellent customer service.

About Pain Management Centers of America, P.S.C.

PMCOA is a national company with state-of-the-art interventional pain management facilities in Kentucky, Indiana, Tennessee, and Illinois with 8 pain centers and 3 ambulatory surgery centers. PMCOA employs over 200 trained personnel, including interventional pain physicians, nurse practitioners, physician assistants, nurses, and expert personnel in multiple ancillary services and administration.

Description

Greets patients in a courteous, prompt, and professional manner, providing directions, information, and assistance as needed.
Distributes and collects required patient forms, obtaining necessary signatures and providing instructions when appropriate.
Enters and verifies patient, referring physician, insurance, and examination information in the Electronic Health Record (EHR) system to ensure accuracy and completeness.
Collects patient payments, copays, deductibles, and other applicable fees; processes transactions accurately, provides receipts, and balances cash collections as required.
Reviews upcoming appointments and contacts patients to confirm appointment dates, times, and locations, as well as communicate any necessary preparation instructions.
Schedules patient examinations and procedures based on physician and facility availability; coordinates and orders laboratory services as needed.
Answers incoming telephone calls in a professional and friendly manner, addressing patient inquiries and requests promptly and appropriately.
Maintains adequate inventory of office supplies and monitors office equipment functionality, coordinating repairs and service when necessary.
Assists in maintaining a clean, organized, and welcoming reception and waiting area.
Performs backup and cross-functional administrative duties as assigned to support efficient office operations.
Ensures compliance with organizational policies, patient confidentiality standards, and applicable healthcare regulations.

MINIMUM REQUIREMENTS

Previous experience in a healthcare setting

Strong customer service skills and the ability to keyboard proficiently

Previous experience as a receptionist in a medical office

PREFERRED QUALIFICATIONS

Strong customer service and interpersonal skills with the ability to interact professionally and courteously with patients, visitors, and healthcare staff.

Proficient keyboarding and computer skills, including the ability to accurately enter and maintain patient information in electronic systems.

Previous experience as a receptionist or front desk representative in a medical office, clinic, or healthcare setting preferred.

Knowledge of medical office procedures, scheduling practices, and patient registration processes.

Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.

Excellent verbal and written communication skills.

Strong attention to detail and commitment to maintaining accurate records.

Ability to handle confidential information in accordance with HIPAA and organizational policies.

Experience with Electronic Health Record (EHR) systems preferred.