Pacific Island Fitness (PIF) Front Desk Kailua Kona, HI · Part time
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Responsible for creating a positive member/guest experience.

About Pacific Island Fitness (PIF)

PIF's purpose is to provide a clean, accessible and affordable fitness center. Our gym has been in operation for more than 20 years, a staple in Kona on the Island of Hawai’i. We have an old-school feel with a warm Ohana vibe and we pride ourselves in serving all levels of fitness to residents and visitors. Our all inclusive membership includes access to free weights, pin selector machines, cardio equipment and a wide range of fitness classes.

Description

Responsibilities

  • Greet and welcome members and prospective members/guests in a friendly and professional manner
  • Handle all front desk related activities including:
  • Answer phone calls in a friendly manner and assist callers with any questions
  • Help all guests and members with enrollment options and check-in processes
  • New member sign-up
  • Take prospective members on tours
  • Facilitate needed updates to member’s accounts
  • Answer any questions or concerns in a professional manner or defer to the Manager for follow up
  • Understand and recommend a variety of products, services and offerings
  • Assist in maintaining cleanliness and organization


Requirements

Qualifications

• Proven experience working as a front desk agent or customer service background

• Basic computer proficiency with preferred knowledge of spreadsheets and word processing documents

• Excellent customer service skills and courteous phone manner

• Ability to interact in a positive and professional manner with members and co-workers

• Passionate about fitness

• Strong listener with the ability to problem solve

• Demonstrate diplomacy in all interactions while using appropriate behavior and language

• Reliable and Punctual

• Must be 18 years of age or older

• Background Check is required

• CPR/AED+First Aid Certification required within 30 days of employment

Physical Demands

• continuous standing and walking

• Must be able to lift up to 50 lbs

• Continuous interaction both in person or on the phone

• Required to handle EPA registered disinfectants while using the proper PPE

Salary

$17.5 - $18.5 per hour

Apply for Front Desk