Oxalis Solutions LLC Technical Specialist, Platform Engineer Saint Louis, MO · Full time Company website

Apply for Technical Specialist, Platform Engineer

Key Responsibilities:

Infrastructure & Platform Management

• Manage and support the infrastructure and platform services that power the enterprise data architecture.
• Ensure high availability, performance, and security of data systems through proactive monitoring and maintenance.
• Assist in the onboarding of business roles and external resources to the enterprise data platform.
• Monitor system health, perform backups, and manage software updates.
• Provide system support to ensure smooth operations of the data platform technology components.
• Troubleshoot and resolve system and security issues, including performing root cause analysis and providing timely fixes for failures.
• Maintain thorough documentation of system configurations, changes, security settings, and backup procedures.
• Manage system updates and upgrades, including data platform enhancements to improve performance or add new capabilities.

Strategic Consulting

• Advise customers on ITSM, ESM, Agile, PPM, and DevSecOps operating models, identifying pain points, crafting future-state processes, and aligning solutions to business goals.
• Design and implement tailored solutions that integrate seamlessly into customers’ existing environments, ensuring scalability, security, and efficiency.
• Assess business workflows, identify gaps, and recommend improvements that enhance productivity and compliance.
• Drive measurable business outcomes, ensuring solutions deliver value beyond implementation.

Stakeholder Engagement & Training

• Communicate effectively with executive leaders, technical teams, and end users, translating complex technical concepts into actionable insights.
• Lead training sessions, develop user adoption strategies, and ensure seamless transitions for new tools and processes.
• Support onboarding of external vendors, contractors, and partners by ensuring smooth integration into the data platform.

Project Execution & Support

• Engage in the full solution lifecycle—from initial discovery and requirements gathering to configuration, deployment, and ongoing optimization.
• Collaborate with sales and account teams to identify opportunities for additional services, expanding the impact of Oxalis’ solutions.

Security & Compliance

• Implement and enforce security measures, including configuring user access, encryption protocols, and ensuring compliance with regulations regarding data security.
• Conduct regular reviews of security protocols and compliance with data protection regulations.
• Generate security and compliance reports to support audits and internal reviews.

Monitoring & Continuous Improvement

• Set up automated monitoring for system health, performance, and capacity.
• Provide regular performance and resource utilization reports.
• Maintain logs of system support, maintenance activities, and incident resolutions.
• Recommend and implement enhancements to improve platform capabilities and user satisfaction.

Qualifications:

Required

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field—or equivalent experience.
• 5+ years of experience in a customer-facing role, such as consulting, business analysis, or solution architecture.
• Experience managing and maintaining enterprise systems, including cloud.
• Experience with data management platforms, database administration, and security protocols.
• Strong analytical and strategic thinking skills, with the ability to solve complex problems.
• Excellent verbal and written communication skills.
• Proficiency in data analysis and automation, using tools such as Excel or scripting languages.
• Passion for continuous learning, innovation, and delivering outstanding customer experiences.
• Ability to work effectively in cross-functional, diverse teams and foster strong client relationships.

Preferred

• Hands-on experience with Atlassian products (Jira Software, Jira Service Management, Confluence, Jira Align, Bitbucket, Trello, Compass).
• One or more Atlassian Certified Professional certifications.
• Familiarity with Agile methodologies (Scrum, Kanban, SAFe, DevOps, ITSM) and certifications from Scrum Alliance, SAFe, or ITIL.