Oxalis Solutions LLC Solutions Consultant Remote · Full time Company website

We’re looking for an experienced consultant who can understand end-user needs and experiences, lead the development of complete solutions and help clients understand the implementation approach and tradeoffs.

Description

Duties

·      Consult with customers on ITSM, ESM, Agile, PPM, and DevSecOps operating models, understanding pain points and improvement opportunities, and providing insights on industry trends.


·      Analyze and assess of business processes, systems, and workflows, identify gaps, and contribute to the prioritization of process improvements.


·      Assist in the architecture of tailored solutions to unique customer needs, and support system integrations involving complex environments and workflows.


·      Strive to exceed customer expectations by delivering valuable solutions and pursuing measurable outcomes.


·      Communicate ideas and recommendations effectively, build trust through empathy and active listening, and present to diverse stakeholders.


·      Contribute to the development and delivery of high-quality, customer-facing deliverables and presentations, ensuring alignment with the company's commitment to quality and customer focus.


·      Participate in solution lifecycle, from initial scoping to post-implementation support, including workflow design, system configuration, and issue resolution.


·      Assist in gathering requirements and interviewing key stakeholders to understand business system requirements.


·      Support the configuration and administration of business systems to meet customer needs.


·      Assist in application training, communicate effectively with end users, and support change management initiatives and the rollout of new processes and tools.


·      Play multifaceted roles in customer engagements, supporting the tasks of analyst, consultant, and trainer.


·      Collaborate with account leaders and sales team to identify and develop new business opportunities, and promote company capabilities.


Qualifications

·      Bachelor’s degree in computer science, management information systems, business administration, or a related field, or relevant work experience.


·      Two years or more work experience in a customer-facing role.


·      Good analytical abilities and strategic thinking.


·      Good communication skills in written and spoken English.


·      Authorization to work in the U.S.


·      Ability to work in a remote environment, and ability to travel to company and customer sites from time to time.


Preferred Qualifications

·      Familiarity with Atlassian products, including Jira Software, Jira Service Management, Jira Align, Confluence, Bitbucket, Trello, and Access.


·      Experience or understanding of Agile concepts and work in relevant frameworks (e.g., Scrum, Kanban, XP, SAFe, DevOps, ITSM).


·      Knowledge of project management concepts and tools, including planning, estimation, risk and issue management, and stakeholder communications.


·      Ability to manipulate and transform data with scripting tools or in business tools such as Excel.


·      Willingness to learn and improve continuously.


·      Proven ability to deliver high-quality work and delight customers.


·      Ability to work collaboratively within diverse teams.


·      Commitment to owning your path, your work, and your relationships.