Oxalis Solutions LLC Product Specialist Remote · Full time Company website

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As a Product Specialist at Oxalis, you will be a trusted guide for our customers, helping them realize the full potential of Oxalis product solutions through exceptional support, implementation, and ongoing success management. This hybrid role spans technical support, solution delivery, and customer success, blending problem-solving with relationship-building to ensure customer satisfaction and long-term value. Your ability to communicate clearly, analyze and troubleshoot complex technical issues, and guide empathetically will help our customers thrive in their mission-critical work, particularly within the ship repair and MRO industries. Your role will exemplify our core values of Leadership, Empathy, Growth, Quality, and Curiosity.

Duties

• Implementation and Onboarding:
• Lead customers through the implementation of Oxalis product solutions, including needs assessment, configuration, training, and deployment.
• Collaborate with customers to design product configurations that align with their unique workflows, goals, and operational realities.
• Customer and Technical Support:
• Serve as the first point of contact for customer questions, product usage concerns, and technical issues.
• Troubleshoot and resolve issues related to usage, configuration, data integrity, and system performance.
• Escalate complex problems internally when needed, ensuring thorough documentation and a smooth handoff.
• Customer Success and Relationship Management:
• Build strong relationships with customer users and stakeholders through proactive communication, check-ins, and education.
• Understand customer roles, pain points, and job functions — especially within the ship repair and MRO domain — to provide empathetic and practical support.
• Support adoption and satisfaction through clear guidance, best practices, and a commitment to long-term success.
• System Maintenance and Product Expertise:
• Perform regular maintenance and upgrades on customer environments to ensure stability, performance, and access to the latest features.
• Stay informed on product roadmap updates and educate customers on new capabilities and optimizations.

Qualifications

• Bachelor’s degree in computer science, management information systems, business administration, or a related field, or relevant work experience.
• 5+ years' experience in a customer-facing support, product, or technical success role.
• Strong analytical and troubleshooting skills with SaaS products or business applications.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks simultaneously and prioritize in a fast-paced environment.
• Customer-first mindset and passion for helping users succeed.
• Must be authorized to work in the United States without sponsorship now or in the future, and eligible to handle export-controlled information in compliance with U.S. International Traffic in Arms Regulations (ITAR).
• Ability to work in a remote environment, and ability to travel to company and customer sites from time to time.

Preferred Qualifications

• Experience working in or supporting shipbuilding, ship repair, or MRO industries.
• Familiarity with Atlassian tools, enterprise SaaS platforms, or digital workflow tools.
• Technical aptitude in working with web-based software tools and platforms.
• Experience conducting customer training or onboarding.