Overland Aviation FBO JV LLC Passenger Service Agent Williston, ND · Part time Company website

Apply for Passenger Service Agent

Overland Aviation is a full-service Fixed Base Operator (FBO) located at Williston Basin International Airport (XWA) in Williston, North Dakota. Since opening our FBO in 2019, we've become a trusted aviation partner for pilots, airlines, corporate flight departments, and military operators from around the world. Our team provides aircraft fueling, ground handling, maintenance, deicing, flight training, charter support, hangar services, and customer service for general aviation, business aviation, and commercial airline operations. Every day is different, offering employees the opportunity to work in a fast-paced, unique environment where safety, teamwork, and exceptional customer service come first. At Overland Aviation, we're proud to invest in our employees by offering competitive benefits, opportunities for growth, and a workplace culture that values professionalism, innovation, and work-life balance. Whether you're beginning your career or bringing years of experience, you'll be part of a team that's passionate about aviation and committed to delivering first-class service.

Are you looking for a fun, fast-paced, part-time job that offers free airline travel? Overland Aviation is hiring part-time Airline Passenger Service Agents to join our team at Williston Basin International Airport for the upcoming Sun Country Airlines season!

Applicants must be available to work Thursdays and Sundays, from approximately 11:45 AM to 3:15 PM, starting September 10th through December 13th.

Our Airline Passenger Service Agents are responsible for providing safe, professional, and dependable customer service to passengers traveling on Sun Country Airlines at Williston Basin International Airport, to include checking in passengers and their luggage for flights and assisting with passenger boarding and deplaning. Previous airline experience is preferred, but not required. Competitive pay, discounted flying lessons, and *free airline travel! Equal Opportunity Employer.

JOB DESCRIPTION

Position Title: Airline Passenger Service Agent

Status: Part-Time, Seasonal

Position Reports to: Overland Aviation Passenger Service Supervisor

Compensation: $20/hour + DOE

Essential Job Functions:

• Check in passengers and their luggage at the ticket counter and gates.
• Collect fees related to baggage, seat changes and other flight fees.
• Patiently handle customer concerns and complaints regarding ticketing and baggage handling.
• Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise.
• Make announcements at the gate or over the general PA system regarding flight activity.
• Be responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors.
• Effectively communicate the status of equipment with staff.
• Efficiently clean the aircraft cabin, seating areas, and aircraft lavatory.
• Other duties and responsibilities as assigned by management.

Qualifications:

• Demonstrate strong communication skills to interact professionally with passengers, team members, and station leadership.
• Have proficient computer skills.
• Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.
• Possess a valid driver’s license with an insurable driving record.
• Be able to pass a drug screen and obtain airport security clearance which includes an extensive employment, criminal record, and residence background check.
• Participation in random drug screenings.
• Ability to work well independently and as part of a team.
• Ability to work Thursdays and Sundays, from approximately 11:45 AM to 3:15 PM, starting September 10th through December 13th.

Physical Demands:

• Lift up to 70 pounds on a regular basis.
• Stand, lift, bend, push and pull on a frequent basis and for extended periods.
• Work around jet and machinery noises.