Ovadia Heart Health Patient Service Coordinator Remote · Full time Company website

Apply for Patient Service Coordinator

At Ovadia Heart Health, our mission is to empower individuals to reclaim their health through evidence-based metabolic care, lifestyle transformation, and a personalized, concierge telemedicine approach. We combine clinical excellence with operational innovation to serve members across the U.S. and internationally, scaling access to cutting-edge metabolic and cardiovascular care.

What You'll Do

• Submit, monitor, and follow up on prior authorization requests for laboratory testing, imaging, medications, and specialist referrals to ensure timely approvals.
• Coordinate laboratory orders for patients nationwide, confirming appropriate testing, verifying insurance coverage when applicable, and ensuring orders are routed to the correct facilities.
• Schedule and manage patient appointments, including new patient consultations, follow-up visits with our physician and nurse practitioner, and health coaching sessions.
• Maintain accurate patient records within our Canvas electronic health record (EHR), update documentation, manage secure patient messaging, and coordinate communication with the clinical team.
• Deliver a white glove patient experience by communicating with professionalism, warmth, empathy, and responsiveness. For many patients, you will be their primary point of contact, and every interaction matters.
• Monitor patient workflows proactively, identifying delays or gaps in care such as missing lab results, pending authorizations, or scheduling issues before they become problems.
• Support day-to-day administrative operations to ensure an efficient and exceptional patient experience.

What We're Looking For

Required Qualifications

• Minimum of 2 years of experience in a medical office, healthcare practice, or medical administrative role.
• Prior authorization experience is strongly preferred.
• Experience working in a telemedicine or virtual healthcare practice.
• Experience using electronic health record (EHR) systems. Experience with Canvas is a plus but not required.
• Excellent organizational skills with exceptional attention to detail.
• Strong written and verbal communication skills with the ability to provide compassionate, white glove customer service to patients, insurance representatives, and clinical staff.
• Self-motivated, dependable, and able to manage responsibilities independently in a fully remote environment.
• Comfortable multitasking while maintaining accuracy and professionalism.

Preferred Qualifications

• Experience with Spruce secure messaging.
• Knowledge of insurance verification, benefits coordination, and prior authorization workflows.
• Experience in cardiology, metabolic health, functional medicine, or preventive medicine.
• Enjoys working in a collaborative, fast-paced startup environment where flexibility and teamwork are valued.

Schedule & Compensation

• Full-time (40 hours per week)
• Monday through Friday
• Availability to work evenings as needed, with shifts extending up to 7:00 PM
• Fully remote position
• Reliable high-speed internet and a dedicated, quiet workspace are required.