Ovadia Heart Health Patient Service Coordinator Remote · Full time Company website

Apply for Patient Service Coordinator

At Ovadia Heart Health, our mission is to empower individuals to reclaim their health through evidence-based metabolic care, lifestyle transformation, and a personalized, concierge telemedicine approach. We combine clinical excellence with operational innovation to serve members across the U.S. and internationally, scaling access to cutting-edge metabolic and cardiovascular care.

What You'll Do

• Submit, monitor, and follow up on prior authorization requests for laboratory testing, imaging, medications, and specialist referrals to ensure timely approvals.
• Coordinate laboratory orders for patients nationwide, confirming appropriate testing, verifying insurance coverage when applicable, and ensuring orders are routed to the correct facilities.
• Schedule and manage patient appointments, including new patient consultations, follow-up visits with our physician and nurse practitioner, and health coaching sessions.
• Maintain accurate patient records within our Canvas electronic health record (EHR), update documentation, manage secure patient messaging, and coordinate communication with the clinical team.
• Deliver a white glove patient experience by communicating with professionalism, warmth, empathy, and responsiveness. For many patients, you will be their primary point of contact, and every interaction matters.
• Monitor patient workflows proactively, identifying delays or gaps in care such as missing lab results, pending authorizations, or scheduling issues before they become problems.
• Support day-to-day administrative operations to ensure an efficient and exceptional patient experience.

What We're Looking For

Required Qualifications

• Minimum of 2 years of experience in a medical office, healthcare practice, or medical administrative role.
• Prior authorization experience is strongly preferred.
• Experience working in a telemedicine or virtual healthcare practice.
• Experience using electronic health record (EHR) systems. Experience with Canvas is a plus but not required.
• Excellent organizational skills with exceptional attention to detail.
• Strong written and verbal communication skills with the ability to provide compassionate, white glove customer service to patients, insurance representatives, and clinical staff.
• Self-motivated, dependable, and able to manage responsibilities independently in a fully remote environment.
• Comfortable multitasking while maintaining accuracy and professionalism.

Preferred Qualifications

• Experience with Spruce secure messaging.
• Knowledge of insurance verification, benefits coordination, and prior authorization workflows.
• Experience in cardiology, metabolic health, functional medicine, or preventive medicine.
• Enjoys working in a collaborative, fast-paced startup environment where flexibility and teamwork are valued.

Schedule & Compensation

• Full-time (40 hours per week)
• Monday through Friday
• Availability to work evenings as needed, with shifts extending up to 7:00 PM EST
• Fully remote position
• Reliable high-speed internet and a dedicated, quiet workspace are required.

Why Join Us?

At our practice, we're committed to providing exceptional, personalized care that helps patients live longer, healthier lives. Every member of our team plays an important role in creating a seamless, compassionate patient experience. If you're someone who takes pride in staying organized, solving problems, and making a meaningful difference for patients every day, we'd love to hear from you.

Benefits:

• Paid time off