Outova Inside Sales Manager Fort Worth, TX · Full time Company website

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Join Outova – Shaping the Future of Outdoor Living 

Outova is the ultimate destination for transforming outdoor spaces. As a collective of eight industry-leading companies, we offer 70,000+ products from 400+ premium brands, including furniture, turf, fire pits, outdoor kitchens, grills, and heaters. Our mission is to provide cutting-edge, high-quality solutions that redefine outdoor living. 

Headquartered in Dallas/Fort Worth, Texas, with operations in California and New York, we serve customers nationwide, helping them bring their dream outdoor spaces to life. From humble beginnings, we've grown into a premier distributor of hearth and outdoor living products, setting the industry standard for quality, innovation, and design. To learn more about us and the products we offer, visit www.outova.com. 

Outova, headquartered in the Dallas/Fort Worth (Texas), Texas market, we are seeking a talented Inside Sales Manager.  

Position Overview: 

The Inside Sales Manager is responsible for leading and developing a high performing inside sales team focused on driving revenue through inbound and outbound channels. This role ensures the team meets or exceeds sales targets, delivers exceptional customer experiences, and supports the growth of both new and existing business accounts. 

Key Responsibilities:  

• Manage and coach a team of inside sales representatives to exceed performance targets including revenue, conversion rates, and customer satisfaction. 
• Develop and implement sales strategies that align with company objectives and market dynamics. 
• Monitor and analyze key sales metrics (calls, emails, conversion rates, order values, etc.) to optimize team performance. 
• Lead recruitment, onboarding, and training of new team members. 
• Collaborate with marketing, operations, and product teams to ensure effective lead generation, promotions, and customer communications. 
• Handle escalated customer or sales issues with professionalism and resolve complex inquiries. 
• Implement and enforce CRM usage (e.g., Salesforce, HubSpot), ensuring accurate data entry and pipeline management. 
• Develop and maintain scripts, templates, and playbooks to improve consistency and performance. 
• Create and deliver regular performance reports to senior leadership, with recommendations for improvement. 
• Identify opportunities for up-selling, cross-selling, and nurturing key accounts. 

Qualifications:  

• Bachelor’s degree in Business, Sales, Marketing, or a related field (or equivalent experience). 
• 5+ years of experience in inside sales, with 2+ years in a sales leadership or management role. 
• Proven ability to lead sales teams to meet or exceed quotas in a fast-paced environment. 
• Experience with CRM systems and sales enablement tools. 
• Strong understanding of consultative and solution-based selling. 
• Background in outdoor living, home improvement, or building materials industries is a plus. 

Key Competencies: 

• Ability to inspire, mentor, and drive accountability across a team. 
• Strong understanding of sales processes, buyer psychology, and conversion strategies. 
• Skilled at interpreting data, metrics, and reports to guide decisions. 
• Clear communicator with excellent written and verbal skills. 
• Committed to delivering excellent service and building long-term relationships. 
• Comfortable managing change and driving process improvement in a growing company. 
• Highly motivated by targets and team success. 

Physical Activities: 

Daily activity includes but is not limited to: 

• Frequent use of computer, phone, and video conferencing tools. 
• Ability to sit for extended periods while performing office-related tasks. 
• Occasional lifting of up to 45 lbs for product samples, trade show materials, or office equipment. 
• Periodic travel to company headquarters or events. 

Compensation and Benefits: 

• Competitive base salary (exempt from overtime), commensurate with experience. 
• Incentives: Performance-based bonuses or commission plans. 
• Comprehensive benefits package, including health insurance, retirement savings plans, and paid time off. 

Outova and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, gender identity, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. The company strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.