The Medical Receptionist, under the supervision of the Office Manager, is responsible for performing secretarial office functions in an assigned department, including greeting patients, answering phones and scheduling appointments.
Job qualifications:
Education/training: High school graduate or GED
Experience:
· One Year of medical office experience in a physician’s office or
equivalent combination of training and experience preferred.
· Working knowledge of secretarial procedures, organizational policies
and procedures, systems and office management practices
· Some knowledge of CPT and/or ICD-9 coding preferred.
Skills:
· Knowledge of physician business office procedures
· Skill in identifying and resolving problems.
· Ability to prepare records in accordance with instructions.
· Ability to exercise a degree of initiative and judgment.
· Ability to establish and maintain effective working relationships with
patients, medical staff, coworkers and the public.
· Ability to read, write and communicate effectively orally and in
writing.
· Knowledge of basic arithmetic
· Proficiency in the operation of a computer and other office equipment
Physical abilities:
· Sit for extended periods of time; push, pull and reach; occasionally
bend, stoop and stretch.
· Have the hand-eye coordination and manual dexterity needed to
operate a keyboard, photocopier, telephone, calculator and other
office equipment.
· Have a normal range of hearing and eyesight to record, prepare and
communicate appropriate reports; specific vision requirements: the
ability to focus.
· Occasionally lift up to 20 pounds.
Note: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.
Duties and responsibilities:
· Maintains the computerized appointment schedule; schedules
appointments and ensures patients receive appointment reminders,
hospital procedures and/or surgeries following office protocol; advises
medical staff and patients of scheduling changes; and maintains a
record of physician schedules and days off to avoid scheduling
conflicts.
· Delivers incoming mail and/or packages to the proper person upon
receipt, processes outgoing mail and distributes faxes.
· Participates in educational activities and programs.
· Prepares for and reports at meetings as required.
· Maintains strict confidentiality; and treats staff, physicians, patients
and visitors with respect.
· Performs other related work as required. Assist various departments as
needed.
Work environment:
The work of this position is performed in an environmentally controlled office environment. The position requires the ability to work under pressure and with a diverse population, including staff, physicians, clients, patients, insurance companies and other members of the public.
$18 - $19 per hour