OrthoBerry Inc. Customer Success Manager Remote · Full time

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🚀 We’re hiring a Customer Success Manager at OrthoBerry! 

This is a remote, full-time role — perfect for someone who loves working closely with customers, solving real problems, and being their go-to person for anything they need. 

You’ll work directly with orthodontic practices across the US — helping them get started, guiding them through product walkthroughs, setting things up to fit their workflow, and being their biggest champion within our team. 

What you’ll do 

• Onboard new practices — send agreements, collect info, and set them up 
• Provide personalized product walkthroughs and training 
• Configure the product based on each practice’s needs 
• Be their go-to person for any questions or issues 
• Set up regular check-in calls (weekly/bi-weekly) to guide and support 
• Gather customer feedback & requirements, and share with the product team 
• Be the customer’s advocate internally — ensuring smooth, end-to-end support 

What we’re looking for 

• Strong communicator — friendly, clear, and empathetic 
• Loves helping people and solving problems 
• Comfortable working night shifts, with US-based customers 
• Familiar with tools like MS Office Suite, CRM and ChatGPT 
• Self-starter with a bias for action 

Why you’ll love this role 

• Work closely with founders & early team 
• High ownership & tons of growth opportunities 
• Remote-friendly & flexible work culture 
• Make a real impact helping orthodontic practices thrive