Oral & Maxillofacial Surgeons of Houston Patient Coordinator Houston, TX · Full time

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Overview:

We are seeking a friendly, organized, and dependable Patient Coordinator to join our busy oral surgery office. The ideal candidate is a team player with strong communication skills, a professional and compassionate demeanor, and the ability to multitask in a surgical office environment. This individual will be the first point of contact for our patients and referring offices, playing a vital role in ensuring smooth and efficient office operations. Attention to detail is essential, along with the ability to comfortably manage a high volume of patient interactions both in person and over the phone.

Description:

The Patient Coordinator will be responsible for overseeing the patient check-in process, managing heavy phone activity, and ensuring that all necessary documentation—such as registration paperwork, referral notes, x-rays, and orders—are received and complete prior to scheduled appointments. This position requires a proactive communicator who can verify insurance benefits, assist with treatment coordination, and contribute to an excellent overall patient experience.

Primary Responsibilities:

• Greet and check-in patients upon arrival
• Handle high-volume phone activity, including scheduling, rescheduling, and answering patient inquiries
• Verify registration paperwork, referrals, imaging, and surgical orders are received and complete prior to scheduled appointments
• Communicate with referring offices to collect missing documentation or clarify treatment details
• Conduct insurance verification and obtain any required authorizations
• Ensure patient records are accurately maintained and updated in the system
• Coordinate with clinical and surgical teams to ensure patients are prepared for their appointments
• Collect co-pays, review financial policies with patients, and process payments
• Assist with various administrative tasks to support office efficiency
• Maintain confidentiality of patient information in compliance with HIPAA regulations

Preferred Qualifications:

• Minimum 2 years of experience in a dental, oral surgery, or medical front office setting
• Experience with dental practice management software (Knowledge of WinOMS/Sensei is a plus)
• Familiarity with insurance verification processes for medical and dental plans
• Strong interpersonal and customer service skills and a patient-centered attitude
• Ability to manage multiple priorities and work efficiently in a fast-paced environment
• Bilingual (English/Spanish) preferred but not required

Benefits:

• 401(k) with matching
• Paid time off
• Health, dental, and vision insurance
• Life insurance
• Continuing education and professional development opportunities