ONYX Member Experience Coordinator Chicago, IL · Chicago, IL · Full time

Apply for Member Experience Coordinator

Are you passionate about fitness and a proven sales rock star? Do you want to be part of a growing team and earn uncapped commission? If so, let’s chat and explore the exciting opportunities for personal growth and development! 

ONYX is growing, and we are looking for Member Experience Coordinators to join our team! As an MX Coordinator, you are the first line of contact at all ONYX studios. You are well-versed in all aspects of our fitness programs and studio operations. You are key to providing superior customer service and assisting members with class selections, bookings, and questions. You will advise our new members, helping them select the perfect membership to meet their fitness and wellness goals. 

Your responsibilities will include:

• Greeting all members who enter the studio with enthusiasm, energy, and knowledge
• Champion the ONYX’s new member introduction program, which includes welcome calls, studio tours, and presenting new members with a personalized membership option.
• Develop a deep understanding of our Method, community, and studio standard to effectively educate and answer members' questions on all things ONYX. 
• Following up on prospective members' inquiries, questions, and concert requests.
• Handling member concerns professionally and objectively with the goal of resolution
• Participating in marketing and community outreach events
• Ensure the studio is clean and supplies and towels are restocked

Experience we are looking for:

• A minimum of 1-2 years of membership sales experience required (bonus points if it’s within the fitness industry
• Ability to be scheduled 34-40 hours with flexibility to work mornings, evenings, weekends, and holidays. (One weekend day availability is required.) 
• Friendly, outgoing personality and enjoys social interaction
• Ability to prioritize work within a fast-paced, ever-changing environment
• Have an eye for detail and care for the studio’s appearance and cleanliness
• Work as a cohesive team with all ONYX team members to ensure efficiency and effectiveness
• Candidates must be at least 18 years old to apply. 

What we offer to you (benefits):

Competitive hourly wage

Uncapped commission

Free ONYX Membership

Paid Time Off

401k Program

Training and Development Grants

ONYX is the Original Heated Reformer Workout ®. Founded in Chicago in 2020, it provides members with an immersive, inclusive, high-intensity workout experience with unmacthced vibes. 

The hourly rate for this role is $17 per hour and includes uncapped pass commission with rates as high as $100 for each pass sold. 

The hourly rate, other compensation, and benefits information are accurate as of the date of this posting. The company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

At ONYX, we’re proud to be an Equal Opportunity Employer.

As a Black, gay-owned business, we celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome and encourage applicants of every race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Our team thrives on a culture of respect, growth, and authenticity—because we believe our differences make us stronger.

If you’re passionate about making an impact and growing with a purpose-driven team, we’d love to hear from you.