Onsite Detail Secretary/Receptionist/Scheduler Midvale, UT · Part time

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Onsite Detail is an established and growing company in a growing industry. We have been in business since 2005. We thrive in taking care of our customers and employees. We are consistently evolving and developing to improve the different parts of our company to be the best that we can be. You will be treated as an individual instead of just a number. We perform monthly reviews and goal setting sessions with each team member to ensure your progression. You will have the opportunity for growth, paid volunteer opportunities, benefits, employee discounts, professional certification, utilizing your creativity and feedback to improve different aspects of the company, and much more. We love working at Onsite Detail, and we think you would too. If this is the kind of company you are looking to be part of, take the next step by applying for one of our available positions below, so you can start or advance your career with us. We thank you for taking the time, and have a wonderful rest of your day!

Full-Time | Onsite Detail – Utah

Onsite Detail is a premium vehicle detailing and paint protection company serving clients who expect professionalism, expertise, and exceptional service.

We’re hiring a Client Experience & Operations Coordinator to be the face and voice of our company. This person will sit at reception, manage incoming calls and scheduling, and confidently guide clients toward the right detailing and protection solutions for their vehicles.

Automotive industry knowledge is strongly preferred.

Part Time /Full Time Job.

What You’ll Be Responsible For:

• Greet clients warmly and professionally
• Answer inbound calls, texts, and online inquiries
• Manage scheduling for multiple mobile vans and in-shop services
• Coordinate technician calendars for maximum efficiency
• Convert inquiries into booked appointments
• Follow up on unbooked estimates
• Maintain accurate CRM records and client communication
• Assist with light administrative tasks and invoicing

You’ll also confidently explain and recommend services such as:

• Paint correction
• Ceramic coatings
• Maintenance detailing
• Interior restoration
• Protection packages
• Membership programs and upgrades

You’ll help clients understand the value of premium services and professionally navigate pricing conversations. We educate. We don’t hard sell.

Industry Knowledge Matters

The ideal candidate understands:

• The difference between a basic wash and a full professional detail
• What paint correction involves and why it matters
• Why ceramic coatings require proper preparation
• How protection services preserve vehicle value
• The expectations of high-end vehicle owners

You don’t need to be a technician, but you must be comfortable speaking confidently about automotive services.

Experience in detailing, dealership service writing, automotive service advising, or similar environments is a strong advantage.

The Balance We’re Looking For:

You are:

• Warm and welcoming in person
• Polished and articulate on the phone
• Highly organized and detail-oriented
• Comfortable discussing pricing
• Confident recommending premium services
• Revenue-minded without being pushy
• Calm and composed in a fast-paced environment

Why This Role Is So Important:

This position directly impacts:

• First impressions
• Booking conversion rate
• Average ticket size
• Membership enrollments
• Technician productivity
• Overall brand reputation

The right person in this role increases revenue and efficiency without adding another van.

Compensation & Growth:

• Competitive hourly pay based on experience
• Performance incentives tied to:
• Booking conversion rate
• Upsell performance
• Membership enrollments
• Monthly revenue benchmarks

There is strong long-term growth opportunity as the company expands.

Ideal Background:

• Automotive or detailing industry experience
• Dealership service advisor experience
• Front desk or reception in a service-based business
• Inside sales or customer service
• CRM experience