OneJob Virtual Solutions LLC Healthcare Company (Bilingual/Spanish) Customer Service Agent Remote · Contractor Company website

Healthcare Customer Service

Description

Job description

Assist members by scheduling Non-Emergency Medical Transportation (NEMT) to and from the member’s medical and dental appointments.

What’s Needed to Provide Support for this Client

  • Answer Inbound calls to assist members by scheduling Non-Emergency Medical Transportation (NEMT).
  • Patience and empathy
  • Easily manage stress, able to work under pressure, and adapt to adverse situations
  • Be knowledgeable and friendly
  • Deliver eloquent customer service
  • Have experience working with users to identify the best solution

What It Takes To Succeed

  • You must be self-motivated (no supervisor will be peering over your shoulder), possess outstanding problem-solving skills, patience, and empathy, and demonstrate the ability to work under pressure, handling potentially stressful situations.
  • Excellent written, listening and verbal communication skills are a must. It’s also important to deliver knowledgeable, friendly, and customer service while efficiently navigating multiple systems.
  • No degree necessary. This great work-from-home opportunity for anyone who is ready to invest in themselves and work hard on your own terms!
  • Prior to servicing a client opportunity through the Arise Platform, a series of assessments and a virtual certification course must be successfully completed.
  • Certification courses can be as short as a few days or can last up to six weeks, depending on the complexity of the client program.

What You Need To Get Started

  • Register to OJVS
  • We’ll send you instructions to sign up on the Arise Platform
  • Select a client opportunity
  • Enroll in a certification course to prepare to service

Responsibilities

  • This is a bilingual opportunity for English/Spanish speakers. Agents will need to speak Spanish fluently and pass an assessment in Spanish.
  • Answer Inbound calls to assist members by scheduling Non-Emergency Medical Transportation (NEMT).
  • Resolve member NEMT issues such as ride reschedules, locating and scheduling alternative transportation providers, checking member benefit eligibility and more.
  • Move from one call type to another using the Function Keys in the client’s proprietary scheduling and contract management system.

Qualifications

  • Must be able to pass a background check and drug screening
  • Must be able to work 15-20 hours a week (some clients have weekend requirements)
  • Must have a quiet distraction free work environment
  • Must have minimum computer specifications or better as needed by client (laptop or desktop)
  • Must have a USB headset with microphone (required for a certification and servicing calls)
  • Must have a hard-wired broadband internet service via DSL, Cable, or Fiber Optic connection
  • Must have a phone service
  • Must be able to purchase a flash drive necessary to access the Arise Secure Desktop(ASD)
  • Must have webcam to use during certification only

Benefits

  • No commute!
  • Save gasoline expenses!
  • You can take your job with you (even if you have to relocate)!
  • You can work from the comfort of your home (Work in Your PJs!™)
  • Choose your own schedule
  • Establish yourself in the customer service telecommunications industry
  • Eliminate the stress of the expenses of transportation, time commuting to work and the costs of work clothes


Salary

$13.5 - $19.75 per hour