OneJob Virtual Solutions LLC Energy Group Customer Service Agent Remote · Contractor Company website

Apply for Energy Group Customer Service Agent

OJVS is 100% responsible, 100% legitimate, and 100% an awesome company. We help connect call center companies in a virtual work force to many of the largest companies in the United States and the world.

Our mission is to help as many people as possible find their passion and take control of their business career. It’s our passion. If you have ever thought of working from home by starting your own at home call center but had no clue where to start, we are here to help you

As an Independent Business Owner with Arise Virtual Solutions, we can offer you an opportunity to start your own at home call center company. With Girlicity Virtual Solutions, you get access top notch client opportunities, support and — most importantly — great incentives!

Job description

Assist a market-leading, competitive, retail electricity provider, with innovate products and solutions. This client allows residential and business customers to choose options that meet their needs, including innovative energy efficiency options, renewable energy programs and other electricity-related products and services.

What’s Needed to Provide Support for this Client

• Inbound calls to assist customers with billing inquiries
• Patience and empathy
• Easily manage stress, able to work under pressure, and adapt to adverse situations
• Be knowledgeable and friendly
• Deliver eloquent customer service
• Have experience working with users to identify the best solution

What It Takes To Succeed

• You must be self-motivated (no supervisor will be peering over your shoulder), possess outstanding problem-solving skills, patience, and empathy, and demonstrate the ability to work under pressure, handling potentially stressful situations.
• Excellent written, listening and verbal communication skills are a must. It’s also important to deliver knowledgeable, friendly, and customer service while efficiently navigating multiple systems.
• No degree necessary. This great work-from-home opportunity for anyone who is ready to invest in themselves and work hard on your own terms! Prior to servicing a client opportunity through the Arise Platform, a series of assessments and a virtual certification course must be successfully completed.
• Certification courses can be as short as a few days or can last up to six weeks, depending on the complexity of the client program.

What You Need To Get Started

• Register with OJVS
• We’ll send you instructions to sign up on the Arise Platform
• Select a client opportunity
• Enroll in a certification course to prepare to service

Responsibilities

• Answer Inbound calls to assist customers with billing inquiries
• Upsell eligible customers home warranty solutions
• Resolve customer issues or questions
• Process payment deferrals and installment plans
• Attempt to save customer that might be unhappy with current rate or plan
• Accurately enroll customer in correct plan
• Ensure no Public Utilities Commission Complaints are filed
• Ensure that no customer has a Lights Turned Out In Error (LOIE) situation

Qualifications

• Must be able to pass a background check and drug screening
• Must be able to work 15-20 hours a week (some clients have weekend requirements)
• Must have a quiet distraction free work environment
• Must have minimum computer specifications or better as needed by client (laptop or desktop)
• Must have a USB headset with microphone (required for a certification and servicing calls)
• Must have a hard-wired broadband internet service via DSL, Cable, or Fiber Optic connection
• Must have a phone service

Benefits

• No commute!
• Save gasoline expenses!
• You can take your job with you (even if you have to relocate)!
• You can work from the comfort of your home (Work in Your PJs!™)
• Choose your own schedule
• Establish yourself in the customer service telecommunications industry
• Eliminate the stress of the expenses of transportation, time commuting to work and the cost of work clothes