OneJob Virtual Solutions LLC Cruiseline Inbound Sales and Customer Service Agent Remote · Contractor Company website

Apply for Cruiseline Inbound Sales and Customer Service Agent

Job description

At OJVS this is the perfect opportunity to connect with this company, among other leading brands, so you can service their customers — from the comfort and safety of your home.

This type of flexibility means you take control of your income, your schedule, and get to work wherever it suits you — even from your own vacation destination!

Did someone say vacation?

What’s more, this unique opportunity comes with perks. Once you’ve serviced this client for at least 90 days, you may be eligible for a Family & Friends discount on your own personal cruise travel!

What’s Needed to Provide Support for this Client

• Inbound calls for assistance with bookings from client’s customers.
• Possible outbound calls to client-designated internal support departments, client’s customers for status and clarification purposes.
• Transferring of inbound calls or outbound calls to other client-designated internal support departments or client account representatives.
• Patience and empathy
• Easily manage stress, able to work under pressure, and adapt to adverse situations
• Be knowledgeable and friendly
• Deliver eloquent customer service
• Have experience working with users to identify the best solution

What It Takes To Succeed

• You must be self-motivated (no supervisor will be peering over your shoulder), possess outstanding problem-solving skills, patience, and empathy, and demonstrate the ability to work under pressure, handling potentially stressful situations.
• Excellent written, listening and verbal communication skills are a must. It’s also important to deliver knowledgeable, friendly, and customer service while efficiently navigating multiple systems.
• No degree necessary. This great work-from-home opportunity for anyone who is ready to invest in themselves and work hard on your own terms!
• Prior to servicing a client opportunity through the Arise Platform, a series of assessments and a virtual certification course must be successfully completed.
• Certification courses can be as short as a few days or can last up to six weeks, depending on the complexity of the client program.

What You Need To Get Started

• Register with OJVS
• We’ll send you instructions to sign up on the Arise Platform
• Select a client opportunity
• Enroll in a certification course to prepare to service

Responsibilities

• Respond to general inquiries.
• Describe booking options.
• Explaining billing process and options.
• Accepting and processing requests for information materials.
• Researching and resolving customer complaints.
• Billing clarification questions.
• Transferring calls to Client customer service when required.
• Additional services as mutually agreed upon by Client.

Qualifications

• Must be able to pass a background check and drug screening
• Must be able to work 15-20 hours a week (some clients have weekend requirements)
• Must have a quiet distraction free work environment
• Must have minimum computer specifications or better as needed by client (laptop or desktop)
• Must have a USB headset with microphone (required for a certification training)
• Must have a hard-wired broadband internet service via DSL, Cable, or Fiber Optic connection
• Must have a phone service
• Must be able to purchase a call center noise cancelling phone

Benefits

• No commute!
• Save gasoline expenses!
• You can take your job with you (even if you have to relocate)!
• You can work from the comfort of your home (Work in Your PJs!™)
• Choose your own schedule
• Establish yourself in the customer service telecommunications industry
• Eliminate the stress of the expenses of transportation, time commuting to work and the costs of work clothes