One Way Solutions LLC IT Desktop Support (MSP) Houston, TX · Full time
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We are a small but dynamic IT services company dedicated to supporting other small to mid-sized businesses with a collaborative, all-hands-on-deck approach. Our team takes pride in delivering personalized, responsive, and high-quality technology solutions that help our clients grow and succeed. Whether it’s remote support, onsite field service, or hardware installations, we work together to get the job done right. The IT Desktop Support Specialist plays a key role in ensuring that end-users experience minimal disruptions and maintain productivity. This role requires a strong understanding of IT systems, excellent communication skills, and the ability to troubleshoot and resolve a variety of technical issues.

About One Way Solutions LLC

We are a dynamic IT company focused on delivering cutting-edge technology solutions to our clients. With a strong commitment to excellence and a customer-first mindset, we offer a collaborative environment where your skills and expertise can truly make a difference. Join us and be part of a forward-thinking team driving innovation and shaping the future of technology.

Description

**Job Title:** IT Desktop Support (MSP)


**Job Overview:**

The IT Desktop Support Specialist plays a key role in ensuring that end-users experience minimal disruptions and maintain productivity. This role requires a strong understanding of IT systems, excellent communication skills, and the ability to troubleshoot and resolve a variety of technical issues.


**Responsibilities:**

- Manage and troubleshoot TCP/IP, WAN/LAN, VPN, Wi-Fi, switches, routers, and firewalls.

- Diagnose and resolve hardware, software, and network-related problems.

- Provide timely and effective desktop support to end-users, including troubleshooting hardware and software issues.

- Install, configure, and maintain desktop hardware and software.

- Work closely with IT team members and vendors to resolve complex technical issues.

- Assist with onboarding and offboarding processes for employees.

- Document and maintain accurate records of IT support issues and resolutions.

- Stay current on the latest IT trends and technologies to improve support services.

- Monitor system performance and proactively address potential issues.

- Deliver professional, courteous, and timely support to ensure high user satisfaction.



**Requirements:**

- 2+ years of experience in desktop support or a related field

- Strong knowledge of Windows and Mac operating systems

- Excellent communication and customer service skills

- Ability to multitask and prioritize workload effectively

- Certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) are a plus


**Note:**

One Way Solutions LLC is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. Please note that we do not inquire about criminal backgrounds during the hiring process.

Salary

$40,000 - $60,000 per year

Apply for IT Desktop Support (MSP)