On The Mark Locators, Llc Utility Locating Coordinator Remote · Full time Company website

Apply for Utility Locating Coordinator

Our team and utility locating experts provide a full suite of state-of-the-art utility locating experience, designed to help your team avoid accidental underground strikes that can result in costly repairs, severe injury and lost time.

Position Summary

The Utility Locating Coordinator provides administrative and operational support for both public and private utility locating services. This position is responsible for managing utility locate requests, routing 811 tickets, coordinating communications with clients, tracking proposals, maintaining inventory, and assisting with scheduling private utility locating projects. The ideal candidate is highly organized, customer-focused, and capable of managing multiple priorities in a fast-paced environment.

Essential Duties and Responsibilities

- Receive, review, and route 811 utility locate tickets to appropriate field personnel using One Call Concepts.

- Maintain accurate records and documentation related to locate requests and project activities.

- Monitor and manage inventory levels for field equipment, supplies, and office materials.

- Answer incoming phone calls and respond to customer inquiries in a professional and timely manner.

- Serve as a point of contact for clients regarding scheduling, project updates, and service requests.

- Assist with scheduling private utility locating projects and coordinating field resources.

- Track and follow up on project proposals, estimates, and pending opportunities using Roadpro/Routra CRM.

- Utilize Microsoft Office Suite and company platforms to maintain reports, spreadsheets, databases, and project records.

- Leverage approved AI tools and technology for data tracking, reporting, analytics, and process improvement.

- Support management by preparing operational reports and maintaining organized project documentation.

- Ensure compliance with company procedures and industry standards related to utility locating services.

- Assist with special projects and administrative tasks as assigned.

Qualifications

Education

- Associate degree in Business Administration, Construction Management, Engineering, or a related field preferred.

- Equivalent combination of education and relevant experience may be considered.

Preferred Experience

- Previous experience in utility locating, construction administration, project coordination, dispatching, or office management preferred.

- Familiarity with 811 One-Call systems and utility locating processes is highly desirable.

- Experience with CRM platforms a plus. Training on Roadpro/Routra and One Call Concepts 811 will be provided.

Skills and Abilities

- Strong organizational and time-management skills.

- Excellent verbal and written communication abilities.

- Proficiency with Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).

- Ability to analyze data and utilize AI tools responsibly for reporting and operational analytics.

- Strong attention to detail and accuracy.

- Ability to manage multiple projects and deadlines simultaneously.

- Customer-service oriented with strong problem-solving skills.

- Ability to work independently and collaboratively within a team environment.

What Success Looks Like

In your first 90 days, you'll be successful if you:

- Demonstrate consistent, reliable attendance and punctuality.

- Show strong attention to detail in managing tickets, records, and client communications.

- Bring a willingness to learn and adapt in a growing, fast-moving environment.

Benefits

- Health, Dental, and Vision Insurance

- Paid Time Off (PTO) eligible after 90 days

Growth Opportunity

This position offers a clear path toward supervisory responsibilities, including oversight of administrative processes, coordination of personnel, training support, and leadership of office operations as the company continues to grow.