On The Mark Locators, Llc Office Operations Coordinator Newark, DE · Full time Company website

Apply for Office Operations Coordinator

Our team and utility locating experts provide a full suite of state-of-the-art utility locating experience, designed to help your team avoid accidental underground strikes that can result in costly repairs, severe injury and lost time.

What You'll Do

Operations & Scheduling

• Receive and process incoming utility locate requests and service tickets
• Route 811 tickets and work assignments to field personnel
• Assist with scheduling private utility locating projects
• Coordinate daily field activities and support efficient resource allocation
• Monitor project status and communicate updates to customers and management

Customer Service & Communication

• Answer incoming phone calls and emails professionally
• Serve as a primary point of contact for customer questions and service requests
• Maintain positive relationships with clients and business partners
• Provide timely updates regarding project schedules and status

Administrative & Project Support

• Maintain accurate project records and documentation
• Track proposals, estimates, and business opportunities within company CRM systems
• Prepare reports, spreadsheets, and operational documentation
• Assist with inventory management for field and office supplies
• Support special projects and company initiatives as assigned

What We're Looking For

We're seeking someone who is organized, dependable, and comfortable managing multiple priorities.

Preferred Experience

Experience in one or more of the following areas:

• Dispatching
• Scheduling
• Customer service
• Office administration
• Project coordination
• Construction administration
• Service coordination
• Operations support

Utility locating or 811 experience is a plus but not required.

Skills

• Strong organizational and time-management abilities
• Excellent verbal and written communication skills
• Proficiency with Microsoft Office (Excel, Outlook, Word)
• Strong attention to detail and accuracy
• Ability to prioritize multiple tasks and deadlines
• Customer-focused mindset with strong problem-solving skills
• Ability to work independently and as part of a team
• Comfortable learning new software and technology platforms

Training & Development

We provide training on:

• One Call Concepts (811 Ticket Management)
• Roadpro/Routra CRM
• Utility locating operations and industry processes
• Company procedures and workflows

What Success Looks Like

Within your first 90 days, you will:

• Consistently manage incoming tickets and customer communications
• Demonstrate strong attention to detail and accuracy
• Learn company systems and processes
• Become a reliable support resource for field operations and customers
• Contribute to efficient scheduling and project coordination

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off (PTO) after 90 days
• Hybrid work opportunity after successful training completion

Career Growth Opportunities

As On The Mark Locators continues to grow, this position offers advancement opportunities into:

• Operations Supervisor
• Office Manager
• Administrative Team Lead
• Operations Management

If you're looking for a stable career with growth potential in a growing company, we'd love to hear from you.

Apply today and become part of the On The Mark Locators team.