Olli Health Customer Success Manager, Scribe Remote · Full time Company website

Apply for Customer Success Manager, Scribe

Olli Health is a Series A funded healthtech startup modernizing home healthcare with advanced AI tools, and we are growing. We're looking for a creative, low-ego, collaborative, startup-native engineer energized by challenging, nuanced problems with the potential to have a massive impact. Built by home health experts and seasoned product managers and engineers from Amazon, Google, Cohere Health, and Arrive Health, Olli Health streamlines ICD-10 coding and documentation with industry-leading speed and accuracy, freeing nurses to focus on patients while helping agencies maximize revenue, reduce compliance risk, and scale efficiently.

The Customer Success Manager will lead onboarding, drive clinicians training and adoption, and build strong relationships with our Home Health and Hospice customers.

This role is ideal for someone who genuinely enjoys project management, onboarding, and communicating with people. You’ll be the primary point of contact for agency customers, working with everyone from field clinicians to administrators and leadership. This role requires both strategic thinking and hands-on execution: you’ll help design how we scale customer onboarding and Customer Success while also doing the day-to-day work to ensure customers are successful.

If you enjoy simplifying complex workflows, building relationships, and rolling up your sleeves to solve problems, this role is for you.

What You’ll Do

• Serve as the primary point of contact for assigned home health and hospice agencies
• Own training, onboarding and implementation from kickoff through successful rollout
• Build strong relationships with clinicians, QA teams, office staff, and leadership
• Drive product adoption and ensure customers are getting clear value from Olli Scribe
• Monitor usage and proactively identify risks, gaps, and opportunities
• Troubleshoot issues, answer questions, and guide customers through best practices
• Collect and synthesize customer feedback to inform Product and Engineering
• Partner cross-functionally with Product, Engineering, and Operations
• Help define and improve Customer Success processes as we scale

What Makes You a Great Fit

• Previous Home Health RN with OASIS visit field experience
• OASIS certified (HCS-O or COS-C)
• 2+ years in Customer Success, Implementation, Account Management, or similar roles
• Strong communicator: Clear, concise, and comfortable with a range of stakeholders
• Able to translate complex workflows into simple, actionable guidance
• High ownership and reliability: you follow through and get things done
• Comfortable in early-stage environments with ambiguity and fast change
• Equally strong in strategy and execution: you can think big and do the hands-on work
• Skilled at building trust with both clinical and operational teams
• Excited about improving healthcare and supporting clinicians

Preferred Qualifications

• Familiarity with EMRs, clinical workflows, or healthcare operations
• Experience at a startup or high-growth technology company
• Willingness to travel occasionally for onsite onboarding or customer visits