Oasis Arts Inc. Coat Check Attendant San Francisco, CA · Part time Company website

Apply for Coat Check Attendant

Oasis Arts is a San Francisco–based nonprofit dedicated to raising the impact of queer arts both locally and globally. Drawing on a decade of legacy in the queer arts community, Oasis Arts provides artists — especially those from LGBTQ+ and BIPOC backgrounds — with space, mentorship, resources, and platforms to create and share innovative work. In partnership with community organizations and civic arts agencies, the organization nurtures diversity, fosters intergenerational artistic exchange, and amplifies voices that have historically been excluded from mainstream arts spaces.

Employment Type

Part-time, Non-Exempt (Hourly)

Reports To

Front of House Manager

Workplace Type

On-site; primarily evenings and weekends in alignment with the performance schedule

Compensation

$20 per hour + shift-based tip pooling

Hours

Variable — typically 4–6 hours per event shift; schedule determined by programming calendar

Position Summary

Coat Check Attendants greet guests, securely check in and store personal belongings using a numbered ticket system, manage merchandise inventory and sales, and handle all cash and digital transactions with accuracy and integrity. This is a detail-oriented, people-centered role that requires strong organizational skills, trustworthy cash management practices, and the ability to stay calm and efficient during the high-volume rush at the beginning and end of each event.

The Coat Check Attendant works in close coordination with the Front of House Manager, Bar/Night Manager, and the broader front-of-house team to ensure the coat check and merchandise area runs smoothly, securely, and in a way that reflects Oasis Arts' values of radical inclusion and community care.

Key Responsibilities

Guest Services & Hospitality

• Welcome every guest to the coat check area with warmth, professionalism, and a community-minded demeanor — treating each person as an individual and with genuine care
• Accept coats, bags, and personal belongings from guests, tagging each item with a numbered hanger ticket and issuing the corresponding claim stub to the guest
• Return belongings promptly and accurately to guests upon presentation of their claim ticket, verifying the match against the numbered tag on the hanger before releasing items
• Provide guests with accurate information about coat check fees, merchandise items, pricing, and venue policies in a friendly and helpful manner
• Anticipate guest needs during busy periods — particularly during high-volume arrivals and departures — managing flow efficiently and with a calm, positive demeanor
• Direct guests to key areas of the venue as needed, including restrooms, the bar, accessibility features, and show areas
• Demonstrate skill in handling guest complaints and minor disputes, using active listening, empathy, and good judgment to de-escalate and resolve situations while maintaining guest goodwill

Coat Check Security & Organization

• Maintain a meticulously organized coat check area at all times — arranging items in strict numerical order to enable fast, accurate retrieval during high-volume exit periods
• Ensure the secure storage of all checked items throughout each event, monitoring the coat check area and immediately reporting any suspicious activity, lost items, or security concerns to the manager on duty
• Document any lost, unclaimed, or damaged items accurately and report them to the Manager on Duty and Front of House Manager at the end of each shift using established procedures
• Ensure the coat check area is set up completely before doors open and fully broken down, cleaned, and secured at the end of each event

Merchandise Operations

• Manage the merchandise display area adjacent to coat check, maintaining a visually appealing, organized, and fully stocked presentation throughout each event
• Track merchandise inventory throughout each shift, noting items sold and flagging low stock to the Front of House Manager
• At the end of each event, reconcile merchandise sales against inventory, document any variances, and submit records to the manager on duty
• Assist with merchandise restocking, display updates, and inventory counts as directed by the Front of House Manager

Cash Management & Financial Accuracy

• Accurately collect coat check and merchandise fees and process all transactions - including cash, credit/debit, and any digital payment methods - in accordance with Oasis Arts' cash handling policies
• Receive and count an assigned cash drawer at the start of each shift, verifying the opening balance against documented records before doors open
• At the close of each event, complete end-of-shift cash reconciliation: count the cash drawer, balance all cash and digital totals against the transaction record, document any overages or shortages, and submit all funds and completed paperwork to the manager on duty

Team Communication & Event Operations

• Coordinate with the broader front-of-house team - including Front of House Manager, Manager on duty, box office, security, and ushers - regarding coat check volume, cash status, merchandise needs, any guest concerns, and to ensure smooth guest flow and a consistent guest experience throughout the venue
• Participate in pre-show briefings as directed, ensuring the coat check and merchandise area is fully prepared before doors open
• Support other front-of-house functions as directed by the Front of House Manager during lower-volume periods

Qualifications

• Previous experience as a cashier, coat check attendant, merchandise seller, or in a similar role requiring accurate cash handling
• Demonstrated ability to process cash transactions accurately, balance a cash drawer, and maintain precise financial records
• Excellent interpersonal skills and a genuine, warm commitment to hospitality, inclusion, and community care
• Strong organizational skills and the ability to maintain a highly organized, numerically ordered system under pressure
• Keen attention to detail — particularly for item tracking, pricing accuracy, and transaction records
• Strong multitasking abilities — able to manage check-ins, check-outs, merchandise, cash transactions, and guest inquiries simultaneously during peak periods
• Strong conflict resolution and de-escalation skills; ability to handle guest disputes calmly and professionally
• Ability to work efficiently in a fast-paced, high-volume, loud environment
• Availability to work primarily evenings and weekends in alignment with the performance and events schedule
• Ability to stand for extended periods — up to the full duration of each event shift
• Ability to lift or carry up to 50 pounds (coats, bags, merchandise boxes, and supplies)
• Ability to reach above shoulder level when hanging and retrieving items from coat racks
• Ability to perform repetitive hand and wrist movements associated with tagging, hanging, and retrieving items at high volume
• Deep alignment with Oasis Arts' values of radical inclusion, community care, and queer and BIPOC cultural celebration

Compensation

$20 per hour + shift-based tip pooling

Equity & Inclusion 

Oasis Arts is an equal opportunity employer and strongly encourages applications from LGBTQIA+, BIPOC, and underrepresented candidates.