Oasis Arts Inc. Box Office Representative San Francisco, CA · Part time Company website

Apply for Box Office Representative

Oasis Arts is a San Francisco–based nonprofit dedicated to raising the impact of queer arts both locally and globally. Drawing on a decade of legacy in the queer arts community, Oasis Arts provides artists — especially those from LGBTQ+ and BIPOC backgrounds — with space, mentorship, resources, and platforms to create and share innovative work. In partnership with community organizations and civic arts agencies, the organization nurtures diversity, fosters intergenerational artistic exchange, and amplifies voices that have historically been excluded from mainstream arts spaces.

Reports To

Front of House Manager

Workplace Type

On-site; primarily evenings and weekends in alignment with the performance schedule

Compensation

$20 per hour + shift-based tip pooling

Hours

Variable - typically 4–6 hours per event shift; schedule determined by programming calendar

Position Summary

Box Office Representatives ensure that the guest experience at every performance and event reflects Oasis Arts' core values of radical inclusion, community care, and belonging. This is a people-centered, front-facing role that requires genuine hospitality, quick thinking, and the ability to manage multiple tasks simultaneously in a fast-paced, high-energy environment. Box Office Representatives work closely with the Front of House Manager, Bar/Night Manager, Technical Production team, Security team, and show producers to ensure shows open on time and run smoothly. Accuracy, discretion, and professionalism in handling both cash and digital transactions are essential to this role.

Key Responsibilities

Guest Services & Hospitality

• Serve as the primary point of contact for all guests arriving at Oasis Arts performances, events, and venue rentals - setting a warm, welcoming, and community-minded tone from doors open through final exit
• Greet all guests with enthusiasm and professionalism, providing information about the event, venue layout, accessibility features, house policies, and any show-specific details
• Check in guests from will-call and pre-purchased ticket lists using the ticketing platform, resolving any discrepancies quickly and courteously
• Sell walk-up tickets according to availability, accurately processing cash, card, and digital payment transactions and issuing receipts
• Respond to guest feedback, questions, and concerns with patience, care, and good judgment, escalating to the Front of House Manager or manager on duty as needed

Cash Management & Financial Accuracy

• Accurately process all cash and digital transactions in accordance with Oasis Arts' cash handling policies and procedures
• Receive and count an assigned cash drawer at the start of each shift, verifying the opening balance against documented records
• Maintain a running record of all sales transactions throughout the shift, including cash, credit/debit, and complimentary or press tickets
• At the close of each event, complete end-of-shift reconciliation: count cash drawer, balance against total sales records, document any overages or shortages, and submit all funds and paperwork to the manager on duty

Ticketing & Seating Operations

• Maintain a thorough working knowledge of all current and upcoming shows, events, pricing structures, seating configurations, and ticketing policies in order to accurately inform and assist guests
• Manage and troubleshoot the ticketing platform for each event, including will-call setup, guest lists, comp tickets, and day-of-show adjustments, in coordination with the Front of House Manager
• Execute setup and breakdown of house configurations for cabaret and general admission shows, including table and chair arrangements, signage, and accessibility placements, maintaining a high standard of visual presentation

Cross-Departmental Communication & Show Readiness

• Participate in pre-show briefings as required and ensure the box office area is fully prepared - stocked, organized, and operational - before doors open
• Coordinate, and communicate clearly and promptly, with the Front of House Manager, Bar/Night Manager, Technical Production team, Security team and show producers ahead of, and during, each performance to confirm show details, house configurations, accessibility accommodations, VIP arrangements, and any box office concerns that may affect show timing or operations
• Support front-of-house operations as directed by the Front of House Manager, including but not limited to assisting with coat check, merchandise, or other guest-facing needs during lower-volume periods

Qualifications

• Previous experience as a cashier, box office representative, or in a similar customer-facing role with cash handling responsibility
• Demonstrated ability to accurately process cash transactions, balance a cash drawer, and maintain precise financial records
• Excellent interpersonal skills and a genuine, warm commitment to hospitality, inclusion, and community care
• Strong multitasking abilities — able to manage ticket sales, guest inquiries, seating logistics, and team communication simultaneously in a high-energy environment
• Strong conflict resolution, de-escalation, and crisis management skills; composure under pressure
• Ability to work quickly and accurately in a fast-paced, loud, and dynamic performance environment
• Availability to work primarily evenings and weekends in alignment with the performance and events schedule
• Deep alignment with Oasis Arts' values of radical inclusion, community care, and queer and BIPOC cultural celebration
• Ability to stand and walk for extended periods throughout each event shift
• Ability to lift or carry up to 50 pounds (tables, chairs, and equipment for house setup and breakdown)

Equity & Inclusion  Oasis Arts is an equal opportunity employer and strongly encourages applications from LGBTQIA+, BIPOC, and underrepresented candidates.