Nuvo Staffing LLC Human Resources Generalist Remote · Full time

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Nuvo CX is a customer experience transformation company that reimagines how businesses connect with their customers. We improve customer satisfaction through innovation by seamlessly blending powerful AI technology with a human touch, creating meaningful experiences that drive lasting impact. Our mission is to create a culture of growth and innovation, empowering our team to deliver personalized interactions that foster operational excellence. We offer comprehensive customer experience solutions across technical support, customer care, and sales, serving diverse industries including automotive, banking and finance, healthcare, insurance, retail, telecommunications, technology, and more. At Nuvo CX, we leverage advanced artificial intelligence, automation, and data analytics tools to ensure every customer interaction is fast, accurate, and personalized. Our commitment to innovation allows us to offer scalable, efficient solutions that evolve with our clients' needs while maintaining excellence in delivery quality across all channels and languages. Guided by our core values—Inspire, Innovate, Achieve—we put people at the heart of everything we do. We believe in creating more than just a workplace; we cultivate an environment focused on personal and professional growth where team members can learn, connect, and thrive. Our vision is to be the leading force in customer experience transformation, continuously raising the bar while making a meaningful impact in the ever-evolving digital landscape. Join us in building exceptional experiences and transforming the way businesses connect with their customers.

HR Generalist will manage daily human resource operations, acting as a broad point of contact for employees and management. Key responsibilities include recruiting, onboarding, benefits administration, payroll support, employee relations, and ensuring compliance with labor laws. They will maintain personnel records and implement company policies.

Key Responsibilities

• Recruitment & Hiring: Managing job postings, screening resumes, interviewing, and onboarding new employees.
• Employee Relations: Acting as the primary point of contact for employee queries, resolving conflicts, and managing disciplinary actions.
• Benefits & Payroll: Administering health insurance, retirement plans, and assisting with payroll processing.
• Compliance & Records: Maintaining employee files and ensuring compliance with federal, state, and local labor laws (e.g., FMLA, OSHA).
• Performance Management: Assisting with performance evaluation cycles and training. 

Required Skills and Qualifications

• Education: Bachelor’s degree in Human Resources, Business, or related field.
• Experience: Usually 3-5+ years in HR roles.
• Skills: Strong communication (verbal/written), interpersonal, negotiation, and conflict resolution skills.
• Technical: Proficiency with HRIS (Human Resources Information Systems) and Microsoft Office Suite.
• Attributes: High level of integrity, confidentiality, and organizational skills. 

Common Qualifications

• Knowledge of employment-related laws and regulations.
• Ability to work in a fast-paced environment and handle multiple tasks.
• HR certification (e.g., SHRM-CP or PHR) is often preferred