nstcs Dispatcher Dallas, TX · Full time

Apply for Dispatcher

We are looking for a reliable Dispatcher to act as a communication point for emergency and non-emergency calls. You will receive requests, transmit messages, and track vehicles.

The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multitask and take the appropriate action with little supervision while maintaining confidentiality throughout all interactions.

The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

Responsibilities

• Receive emergency and non-emergency calls and record significant information.
• Address problems and requests by transmitting information or providing solutions.
• Receive and dispatch orders for products or deliveries.
• Prioritize calls according to urgency and importance.
• Use phone or computer to send crews, vehicles, or other field units to appropriate locations.
• Monitor the route and status of field units to coordinate and prioritize their schedule.
• Provide field units with information about orders, traffic, obstacles, and requirements.
• Enter data in the computer system and maintain logs and records of calls, activities, and other information.

Requirements and skills

• Proven experience as a dispatcher or relevant position.
• Tech-savvy with knowledge of relevant methods.
• Fast typing with experience in data entry.
• Proficient in English (oral and written).
• Outstanding organizational and multitasking abilities.
• Active listener with excellent communication skills.
• Sound judgment and critical thinking.
• High school diploma.