Novella Women's Health Registration Specialist Martinsburg, WV · Full time Company website

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Novella Women’s Health is a clinician-owned, modern gynecologic practice dedicated to listening first, believing women’s experiences, and providing clear, compassionate, evidence-based care. We focus on comprehensive women's health care across the lifespan, with particular expertise in complex conditions such as pelvic pain, endometriosis, abnormal bleeding, and minimally invasive surgical management. The name Novella comes from the literary world. A novella is a story that is intentional, focused, and meaningful, where every chapter matters. We chose this name because we believe every woman’s health story deserves time, attention, and respect. Too often, women are rushed, dismissed, or told their symptoms are “normal.” At Novella, we take the time to listen and partner with patients to restore trust, quality of life, and long-term health. We are building a team culture rooted in kindness, accountability, and excellence. We value professionals who are compassionate, detail-oriented, and committed to creating a calm, supportive experience for every patient.

The Registration Specialist will manage front desk operations, including greeting patients, checking patients in and out, answering phones, scheduling appointments, verifying demographic and insurance information, and collecting payments. Responsibilities also include managing cash and card transactions, maintaining accurate records, coordinating communication between patients and the clinical team, and ensuring the reception area remains organized, professional, and patient-centered.

 

Because this position represents the practice to every patient and caller, outstanding interpersonal skills are essential. The ideal candidate is courteous, empathetic, dependable, and able to multitask while maintaining accuracy, discretion, and a positive demeanor — even in busy or stressful situations. A commitment to respectful communication, confidentiality, and patient satisfaction is critical.

 

In a small, collaborative practice environment, team members may occasionally provide cross-coverage for administrative or clinical support tasks to ensure a seamless patient experience.

At Novella Women’s Health, we prioritize listening, trust, and whole-person care. Team members are expected to contribute to a culture of kindness, accountability, teamwork, and excellence while helping deliver high-quality care to every patient.