NorthStar Technology Group Senior Technician (III/L3) Remote · Full time Company website

Apply for Senior Technician (III/L3)

Level 3 Support Engineer  

About Us  

Founded 25 years ago, our company has grown from a small start-up to a leading provider in the tech industry. This journey began with a vision to create business success for clients via Fast, Secure, and Available technology solutions. We believe in the power of technology to transform lives, improve business, and drive success.   

Our legacy is built on continually reinforced relationships as a trusted Partner: delivering excellence in a relentless pursuit of innovation and optimization for our clients.  

We are dedicated to providing exceptional service that prioritizes the needs and experiences of our clients, driving continuous progress and innovation to stay ahead of industry trends. By fostering excellence and commitment in everything we do, we inspire our team to achieve greatness and deliver outstanding results. Our team-first approach ensures that collaboration, support, and mutual growth are at the core of our success.  

Together, we strive to create a positive impact on the businesses we serve, helping them achieve their goals and thrive in a rapidly evolving technological landscape.  

Responsibilities  

• Provide advanced technical support and troubleshooting for complex issues related to hardware, software, and network systems.  
• Serve as a Subject Matter Expert (SME) in specific technical areas, offering in-depth knowledge and guidance to the team.  
• Engage with stakeholders to understand their technical requirements and ensure that solutions meet their needs and expectations.  
• Lead and participate in technical projects, from planning and execution to monitoring and reporting on progress and outcomes.  
• Collaborate with cross-functional teams to develop and implement innovative solutions.  
• Conduct thorough analysis and diagnostics to identify root causes of technical issues and implement effective resolutions.  
• Maintain up-to-date documentation of technical procedures, processes, and configurations.  
• Provide mentorship and training to junior technicians, fostering their professional growth and development.  
• Stay current with industry trends, emerging technologies, and best practices to continuously improve technical skills and knowledge.  
• Engage in productive, solutions-focused conversations with clients, considering team capabilities and limitations.  

Qualifications  

• Bachelor's Degree in Computer Science, Information Technology, or a related field.  
• Or equivalent work experience. 
• Proven expertise in specific technical areas, such as networking, cybersecurity, or cloud computing.  
• Strong understanding of project management process, and flexibility to take leadership or to follow as needs of projects arise and change. 
• Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.  
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.  
• Strong analytical and problem-solving abilities, with a keen attention to detail.  
• Relevant certifications (e.g., CCNA, CompTIA Security+, AWS Solutions Architect) are a plus.  
• Experience using IT Service Desk Management Software.  
• Ability to adjust technical language to appropriate audiences.  
• Self-motivated, working to high standards on assignments with minimum supervision.  
• Willingness to constantly improve customer service and technical skills.  

Technical Experience  

• Working with network configuration, monitoring, and troubleshooting.  
• Experience with both software and hardware-based firewalls & switches, preferably with vendors such as SonicWALL, Ubiquiti, Fortinet, and Cisco. 
• Experience working with Windows 2008-2022 Server. Upgrading from one to another is a plus. 
• History of responding and remediating Incident Events (breach, compromise). 
• Configuring and troubleshooting hypervisors such as Hyper-V and VMWare ESXi.  
• Using remote management and monitoring systems such as NinjaRMM, Kaseya, Connectwise, Datto.  
• Working with Microsoft 365, GSuite, and other online collaboration platforms.  
• Deploying and managing workstations/laptops running Windows 10/11 and various editions of macOS.  

Ideal Candidate Traits  

• Facilitators of team improvement, sharing achievement by example of character and action.  
• Excellent communication skills.  
• Ability to manage assignments independently.  
• Nurturing personality to help mentor fellow technicians and engineers.  

Training and Onboarding  

• Tour of business platforms and stack applications.  
• Dispatching and shadowing as needed.  
• 90-day ramp-up period as an L2 to ensure cohesive team integration and preparedness to support escalations in an advisory role.  

Work Schedule  

• Flexibility to adjust schedule as needed.  
• Typical 8-hour shift between 6am-9pm CST.  

Benefits and Perks  

• Dental/Vision/Health through Blue Cross Blue Shield (ND) 
• Paid Time Off / Float Time 
• IRA With Company Backing 

Diversity and Inclusion  

• Northstar is committed to evaluating candidates and employees on the basis of merit, character, and client experience. 

Application Process  

Submit your application locally to the job board where this posting was found. Please also send a copy of your CV letter to [email protected].