Northpoint Dental Patient Coordinator/Treatment Coordinator Jacksonville, FL · Full time Company website

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Job description

Job Title: Patient Coordinator/Treatment Coordinator

Department: Front Office

About Northpoint Dental:

Northpoint Dental is a premier dental practice in Florida, dedicated to providing exceptional dental care to our patients. Our team of professionals are committed to maintaining the highest standards of oral health and patient care in a welcoming and friendly environment.

Summary:

The Patient Coordinator/Treatment Coordinator is a vital member of the Northpoint Dental team, responsible for providing exceptional customer service to our patients and ensuring a smooth and efficient patient experience. This role involves a combination of administrative tasks, patient interaction, and treatment coordination.

Responsibilities:

Patient Interaction:

• Greet and welcome patients in a friendly and professional manner.
• Schedule appointments and manage the daily patient schedule.
• Check patients in and out, verifying insurance information and collecting payments.
• Answer phone calls, respond to emails, and address patient inquiries.
• Maintain accurate and up-to-date patient records in our electronic health record system.

Treatment Coordination:

• Present and explain treatment plans to patients, including costs and insurance coverage.
• Obtain informed consent for treatment and ensure all necessary paperwork is completed.
• Coordinate with insurance companies to verify benefits and obtain pre-authorizations.
• Coordinate specialist referrals and other care related tasks.
• Schedule follow-up appointments and track patient progress.
• Assist with financial arrangements and payment plans.

Administrative Tasks:

• Maintain a clean and organized front office area.
• Order and manage office supplies.
• Assist with marketing and promotional activities.
• Perform other duties as assigned by the Office Manager.

Physical Requirements:

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting and standing
• Must be able to lift and carry up to 45 pounds at times

Qualifications:

• High school diploma or equivalent.
• Minimum of 1 year of experience in a dental or medical office setting preferred.
• Excellent customer service and communication skills.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office Suite and electronic health record systems.
• Ability to multitask and work in a fast-paced environment.
• Bilingual (English/Spanish) a plus.

Benefits:

• Competitive salary and benefits package.
• Opportunity for professional growth and development.
• Positive and supportive work environment.

To Apply

Please submit your resume and cover letter to ([email protected]).

Northpoint Dental is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

https://northpointdental.net

Job Type: Full-time

Salary: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Opportunities for advancement
• Paid holidays
• Uniform allowance

Schedule:

• Monday to Friday
• No weekends

Ability to commute/relocate:

• Jacksonville, FL 32226: Reliably commute or planning to relocate before starting work (Required)
• Work Location: In person