NorthNode Group Counseling, LLC. Medical Assistant/OBOT Program Coordinator Dover, DE · Full time

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Medical Assistant

Duties/Responsibilities:

• Collecting and preparing laboratory specimens.
• Complete LabCorp Forms and ensure all lab pickups are scheduled and go out daily.
• Manage intake calls (respond to phone and email inquiries, schedule intake appointments with appropriate therapist, manage the intake forms process, answer practice related questions).
• Prepare clients for examination, recording of vital signs, asking the client preliminary questions, and escorting the patient to the exam room.
• Provide lab work and referrals for additional follow up care.
• Interview patients and document basic medical history.
• Maintain and keep updated all medical reports and documentation pertaining to clients.
• Purchasing and ordering of medical supplies.
• Prepare and clean treatment rooms and medical instruments.
• Assists Nurse Practitioner with exams, treatments, diagnostic tests, and procedures.
• Set up basic diagnostic tests ordered by the Nurse Practitioner.
• Give patients instructions for medications and other directions from the Nurse Practitioner.
• Educate clients about Suboxone maintenance and detoxification as well as side effects and provides education to clients on lab results and all medical matters.
• Assists in education with pregnant patients about prenatal care and assists primary counselor in coordinating outside services as needed.
• Communicate between Patients and nurse practioner.
• Assists Client Care Coordinator (Front Office) with front desk duties.
• Add client information into the EHR and send intake forms through IntakeQ.
• Perform insurance verification checks and send out weekly claims.
• Obtain Insurance Authorizations for Intensive Outpatient Treatment (IOP).
• Manage the practice client EHR scheduling calendar.
• Coordinate with clinicians on filling their schedules.
• Provide direction to clinicians and administration teams on best practices for improving scheduling process.
• Ability to identify areas where we need improvement in client intake process and initiate the improvement measures.
• Stay highly organized.
• High attention to detail and ability to prioritize various projects independently.
• Passion for working with others (being collaborative) and helping our team members grow and learn.
• Ability to handle and provide straight-forward feedback to the administrative team members.
• Be a problem solver and think ahead to ensure any challenges don’t greatly impact progress or outcomes for clients.
• Ability to set goals and develop achievable timelines to hit them.
• Other duties as may be assigned.

Qualifications and Skills:

• Align with NorthNode mission, vision, and values.
• Knowledge of NorthNode client experience goals and how to achieve client satisfaction.
• Certification as Medical Assistant, Registered Medical Assistant, or proven work experience as a Medical Assistant or Medical Secretary.
• Knowledge of medical office management systems and procedures.
• Excellent time management skills and ability to multi-task and prioritize work.
• Be able to lead and manage client intake and scheduling.
• Must be punctual in reporting to work.
• Be organized and detail oriented.
• Be a team player.
• Be able to work independently on tasks assigned.
• Have strong written and verbal communication skills and strong interpersonal skills.

This position is not right for you if you’re:

• Someone just looking for a job to clock in and out of.
• Someone who doesn’t feel passion for our mission, vision and values.
• Someone who’s not a team player or prefer not to work collaboratively.
• Someone who wants to own their own NorthNode in the near future. If that’s you, awesome! But we’re not the place for you. We dedicate a lot of time to our teams, and provide the flexibility, autonomy and space to allow each member of our team to get creative in their role. The ideal person is invested in time and energy in NorthNode.
• Someone who doesn’t like to hop in and help others get their work done - we highly value teamwork.

This position perfect for you if you’re:

• Aligned with the NorthNode mission, vision, and values.
• Energized by and invested in helping others on a team and contributing to the growth of NorthNode.
• Social justice oriented and practices anti-racism work.
• Creative, engaged in doing good work, and excited by furthering our mission to making wellness a down-to-earth practice.
• Able to take direct and constructive feedback and run with it.
• Able to make tough decisions, have difficult conversations.