Northern Dental Group, PC Live Chat Specialist Pellston, MI · Full time Company website

Apply for Live Chat Specialist

Northern Dental Group, PC is seeking a Chat Support Specialist to join our dynamic team. As a Chat Support Specialist, you will have the opportunity to provide exceptional customer service to our patients through online chat support. This role requires excellent written communication, problem-solving abilities, and a passion for helping others.

Your Responsibilities Will Include:

• Respond promptly to online chat inquiries with accuracy and professionalism
• Provide information about housing programs, eligibility requirements, and application processes
• Assist residents and applicants with account issues, documentation, and scheduling requests
• Troubleshoot basic problems and escalate complex issues to the appropriate team members
• Maintain accurate records of chat conversations and update resident information in the system
• Collaborate with internal teams to ensure timely and effective resolution of inquiries
• Support administrative tasks as needed to enhance the overall customer experience

To Be Successful in This Role, You'll Need:

• Previous experience in chat support, customer service, or administrative assistance
• Strong written communication skills with attention to grammar and tone
• Ability to handle multiple conversations simultaneously in a fast-paced environment
• Proficiency in chat support software, CRM systems, and Microsoft Office Suite
• Strong organizational skills and attention to detail
• A compassionate, patient-focused approach

What We Offer:

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement savings plan
• Professional development opportunities

At Northern Dental Group, we are committed to creating a supportive and inclusive work environment for all employees. We do not inquire about criminal backgrounds during the hiring process. Join our team and make a difference in the lives of our patients every day. Apply now to become a Chat Support Specialist at Northern Dental Group, PC.